Banquet Manager

**_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you We are looking for **Banquet Manager - Villa Le Corail, a Gran Melia Nha Trang** **Mission**: - To oversee all banquet and event operations. - Ensuring professional execution. - High service standards, and guest satisfaction. **Main responsibilities**: - Analyze Banquet Event Orders (BEOs) from the Sales department to understand event requirements. - Develop detailed execution plans for each event (setup, manpower, equipment, timeline, etc.). - Communicate directly with clients when necessary to confirm special requests. - Ensure the banquet space is set up accurately and on time according to the BEO. - Supervise the entire service process: food and beverage service, layout changes (if any), and post-event breakdown. - Monitor operations during events and handle any issues that arise to ensure smooth, professional experience. - Recruit, train, and coach banquet staff (servers, setup crew, captains). - Schedule shifts, monitor staff performance, and ensure professional conduct. - Foster teamwork and support staff in improving their service skills. - Work closely with the Kitchen, Housekeeping, Engineering, AV, and Sales departments to ensure seamless event execution. - Ensure all equipment and supplies are delivered on time and meet the required standards. - Monitor and manage the usage of consumables, tools, and equipment. - Recommend purchases or replacements of banquet-related items. - Control labor and material costs within budget guidelines. Quality & Safety Compliance - Maintain service standards and guest experience according to brand requirements. - Ensure food safety, hygiene, and fire safety protocols are followed during all events. - Handle guest feedback and requests during and after events. - Respond quickly and tactfully to complaints, last-minute changes, or unexpected situations. - Prepare post-event summaries and regular performance reports for management. - Suggest improvements to processes to enhance service quality and operational efficiency. **Main**requirements**: - Bachelor’s degree in hospitality, Tourism, or related field (preferred). - Minimum 2 years of experience in banquet supervision or management. - Strong leadership, organizational, and communication skills. - Fluent English, any additional language will be an advantage (better if it is the same where the Resort is based). - Proficient in Microsoft Office; knowledge of POS/banquet systems is a plus. - Willing to work evenings, weekends, and holidays. - Customer-focused, detail-oriented, and calm under pressure. **At Meliá we are all VIP** Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People. - At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._ - Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._ To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**“, follow us on: **INSTAGRAM** -**TIKTOK**-**LINKEDIN** -**INDEED** -**GLASSDOOR