Duty Manager

**_“The world is yours with Meliá”_** Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Mission**: Under the general direction of the Front Office Manager, and within the limited of established Melia hotels policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinates with all departments in the hotel. Promote the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos. **What will you do?**- Act as the Manager on Duty, supporting Front Office and assisting all departments to ensure smooth operations and guest satisfaction.- Handle guest needs, complaints, and special requests; provide personalized service for VIPs and loyalty members.- Supervise Front Office staff, ensuring service standards, appearance, and conduct are maintained.- Inspect front and back of house areas for cleanliness, safety, and readiness.- Monitor billing, credit, discounts, and revenue control to protect hotel profitability.- Ensure staff training, coaching, and performance evaluations are carried out effectively.- Assist in workforce planning, recruitment, and induction of new employees.- Support budget preparation and monitor departmental costs.- Promote hotel services and maximize sales opportunities.- Ensure compliance with emergency, safety, and occupational health procedures.- Record and report incidents, accidents, and security issues as required. **What are we looking for?**- College degree or diploma in Hotel Management or related field.- Minimum 2-3 years’ experience in Front Office or supervisory role, preferably in an international hotel.- Strong leadership, problem-solving, and guest service skills.- Good command of English (spoken and written); additional languages an advantage.- - Ability to handle pressure, resolve conflicts, and make quick decisions.- Knowledge of hotel operations, safety, and emergency procedures.- Strong interpersonal skills with a professional and service-oriented attitude. **At Meliá we are all VIP** - At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._ - Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._ To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**“, follow us on: **INSTAGRAM** -**TIKTOK**-**LINKEDIN** -**INDEED** -**GLASSDOOR