QA Supervisor

**Responsibilities**
- Organise and lead a team of Quality, assigning daily workloads, expectations and appraising their performance.
- Maintain high level of discipline within the FitFlop QA Team and suppliers to understand and deliver expectations.
- Effectively allocate and manage the workloads of Quality Assurance (QA) inspectors across various factory locations.
- Serve as the primary liaison between our company and third-party inspection companies, ensuring the successful execution of 100% product inspections for designated markets.
- Train/guide shoe factories and Tier 2 suppliers to understand FitFlop standard fully, exactly, timely and consistently.
- Set up and implement Quality Control Standards for both Tier 1 factories and Tier 2 molded bottom components.
- Ensure the manufacture of FitFlop products is consistent with the correctly signed Platinum seal, fit sample, graded sample.
- Communicate day to day impact issues accurately and in a timely manner to Manufacturing and Operations Manager.
- Attend Pre-Production Trial (PPT) of style and report in detail any discrepancy from Platinum Sample or production difficulty experienced by the factory, which may have impact on quality and delivery.
- Attend Initial Production Trial (IPT) and enforce proper execution of corrective action from Pre-Production Meeting.
- Attend Graded Sizes Trial to ensure all grades are correct and fitting is as the confirmed Fit Approved Sample
- Ensure factory exercises mold prevention measures throughout the production facility.
- Ensure B-grade product in isolated warehouse, Stamped and segregated to prevent from mixing with A-grade product.
- Randomly conduct inline/final audit at factories to make sure inspection standards are aligned between FitFlop QA’s and standards established.
- In case, FitFlop QAs have any rejection, review, sign off all materials have been checked against the FitFlop swatch cards before cutting/assembling.
- Ensure correct Platinum seal sample in place and has been seen by the factory’s QC Teams, before production begins.
- Support managing factories and vendors to ensure monthly and quarterly shipping targets are met
- Review defective product claim from global market, analyze root cause and decide accountability, communicate action plan to supplier and customer service team based on return policy terms.
- Coordinate defective products to be returned to supplier, set up rework and inspection plan to ensure product conformity.
- Review all materials and components received into the factory, set up min. standard when it is in need.
- Report weekly/monthly quality report, analysis for both factories and suppliers timely.
- Manage and maintain the line of communication between the Commercialize Team and FitFlop QAs, ensuring feedback and actions can flow quickly and seamlessly.
- To ensure all materials are tested to the appropriate Test Requirement and that any materials or components that fail, are not used in any FitFlop production.
- Maintain the integrity of the FitFlop Intellectual property and ensure Densities confirm to the FitFlop specification.
- Manage the quality and condition of all production bottom tooling, ensuring their regular maintenance for optimal performance and consistent production.
- Collaborate with Tier 2 suppliers to create PFC and SOP for each of our sole technologies.
- Evaluate process control/assess risk for potential compound contamination and defective components with Tier 2 supplier.
- Provide support and absence cover for FitFlop QA Team where/when necessary.
- Assist in lowering exceptional and additional costs wherever possible.

**The Person**:

- Sound understanding of all footwear constructions and production methods
- A good understanding of general merchandise ordering processes and factory operations
- A good understanding of warehouse receiving operations and processes
- A sound knowledge of freight / logistics movements and terms of purchase
- Minimum 5 years footwear related experience in shoe making and quality control.
- Excellent understanding of Footwear Testing and how to read Test Reports.
- English skills (reading, writing, speaking, listening) is a must
- Mandarin spoken is a plus
- Excellent skills on Microsoft programs, particularly Excel
- Strong numerical, analytical and interpretive skills
- A proactive and “can do” attitude
- A willingness to push yourself beyond your comfort zone and develop your working
- Knowledge in new areas
- Strong interpersonal and communication skills
- Experience in other footwear areas, such as, commercialization, tooling, lab testing, corporate responsibility is a plus
- Ability to initiate and build good working relationships with other team members, factories and customers
- Strong assertiveness and influencing skills amongst your own operational colleagues