Vn-livestream Host Manager

**About Us**
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

**Role Overview**

We are looking for an experienced Host Manager to oversee and lead our in-house livestream host team. This leadership role is vital for boosting host performance, establishing best practices, and building a team that can deliver high-quality livestreams, thereby increasing brand engagement and driving revenue for our brands. The Host Manager will serve as a primary mentor and performance coach, developing and aligning team skills and capabilities with the business goals.

**Key Responsibilities**
- **_Team Management & Leadership_**
- Lead and manage a team of in-house livestream hosts, ensuring smooth daily operations.
- Assign hosting schedules and monitor livestream performance across multiple online platforms (Shopee, TikTok, and Lazada).
- Act as the first escalation point for hosts regarding livestream execution and technical/operational issues.
- **_Training & Developme_**_nt_**
- Design and deliver training programs for hosts (hosting & presentation skills, product knowledge, sales techniques, crisis handling).
- Provide regular coaching and feedback through mock sessions, performance reviews, and 1:1 mentoring.
- Keep the team updated on new trends, platform changes, and livestream best practices.
- **_Performance Management_**
- Establish KPIs and performance standards for hosts (viewership, engagement, sales conversion, professionalism).
- Monitor livestream performance and analytics, and provide recommendations to enhance results.
- Provide regular reports to department leadership on host and team performance, challenges, and improvement strategies.
- **_Content Strategy Collaboration & Management_**
- Work closely with Social KAMs, Production & Content teams, and Brand to ensure host scripts, product positioning, and livestream storylines align with Brand and business objectives.
- Support the creative development of engaging show formats, interactive activities, and in-house video content.
- Ensure consistency of brand messaging and on-camera representation across all hosts.
- **_Operational Excellence_**
- Standardize host-related workflows and develop playbooks for livestream preparation, execution, and post-show review.
- Coordinate with the production team to ensure proper technical setup, lighting, and sound support for the host's performance.

**_Key Requirements_**
- Experience:

- 3-6 years of experience in livestreaming, eCommerce, or related fields.
- At least 2 years in a team lead or managerial role
- Skills & Competencies:

- Strong leadership and people management skills.
- Proven ability to coach and develop talent, with an emphasis on presentation and content-driven sales skills.
- Excellent communication and interpersonal skills.
- Solid understanding of the eCommerce platforms (Shopee, TikTok, Lazada) and livestreaming dynamics.
- Analytical mindset to interpret performance data and develop actionable plans.
- Comfortable working in a fast-paced, high-growth environment.
- Others:

- English proficiency is an advantage.
- Flexibility to work evenings or weekends based on livestream schedules.

**_What we offer:_**
- Excellent and competitive compensation package
- Professional and open international working environment - culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
- You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across a