Service Engineer

1 week ago

Ho Chi Minh City, Vietnam 40HRS Full time

**Direct report to: Technical Manager/ Service manager**

**1.**
**Primary Responsibilities**
- 1.1. To provide support to our customers in all technical clarifications and matters.
- 1.2. To provide a supporting role between customers and subsidiaries and/or factories during execution of orders. Aim is to achieve the required information, such as specification requirement, drawing approvals, technical clarification, etc.
- 1.3. To provide technical presentation or training to End Users, OEMs, and Contractors as and when required.
- 1.4. To assist customer on site, seal installation, survey rotating equipment such as pumps, agitators, compressors.
- 1.5. To collect operating conditions of equipment for trouble shooting or mechanical seal selection. To co-operate with customer to solve issue at site.
- 1.6. To analyze root cause of failure, do inspection report and solve technical issue.
- 1.7. To use machines such as lapping, sanblaster, drillingrepairing service job and do hand on job such as cleaning parts, seal assembly or disassembly.
- 1.8. When required, to provide on-site support and attend to troubleshooting at customer’s site.
- 1.9. Liaison with Germany and Japan on technical matters.
- 1.10. Other ad-hoc duties that could help in the growth of business growth.

**Job Requirements**:
**1.**
**Position Requirements**
- Mechanical Engineering Degree or equivalent with a recognized university.
- 2-3 years’ industry experience and knowledge in mechanical and service job.
- HSE (Health - Safety - Environment) knowledge is an advantage.
- English for speaking, listening, reading and writing skills.
- Ability to analyze root cause of failure and solve technical issue.
- Identify product and propose equivalent one.
- Survey equipment and do product inspection report
- Do hand on job, such as cleaning parts, seal assembly or disassembly.
- Understanding technical terms and rotation equipment.
- Ability to travel to provide supports and solve issue at customer’s site.
- Collaborate with sales department to support customers.
- Highly motivated self-starter.
- Possess excellent planning, analytical and organization skills.
- Dedicated, committed, a good team player with strong leadership qualities.
- Good communication and interpersonal skills.
- Computer literacy is essential.
- Willingness to travel within short notice.

**2.**
**Attitude / Working Style**

***
- Driver of excellence in own work with constant passion to strive and excel, and working closely and establishing good rapport with colleagues / employees.
- Willingness to accept new challenges and strive to achieve the goals set forth.
- Participate in continuous learning and personnel development.
- Internal and external customer oriented (e.g. short response times, appropriate back-up solutions, continuous information flow).
- Efficient and resilient working style (e.g. ability to prioritize and schedule work to ensure deadlines are met, working overtime during transient peak periods, ability to manage stress tolerance level).
- Understanding of overall company’s business direction, market overview and customers’ expectations.
- Value-based people management including “lead by example”.
- Has a “coachable” attitude and willingness to integrate into the EagleBurgmann culture as set out in the “Leading Principles”.

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