Director of Operations

**GENERAL RESPONSIBILITIES**:

- Include the following and are not limited to the detailed job specifications contained herein.
- Will be called upon to perform additional duties or job functions that can be performed as deemed necessary for this position.
- Job Description can be changed time to time to meet the business goals and operational realities without advance notice.

**SCOPE OF WORK**:

- Responsible for the effective operations of the assigned cluster (serviced apartments and office buildings), ensuring service excellence, tenant satisfaction, financial efficiency, and full legal compliance.
- Making decisions in line with Savills vision, objectives and standards whilst aligning with Landlord and Clients needs and objectives.

**MAIN DUTIES**:
**1. Operations Management**

- Oversee all operational aspects across assigned properties, buildings, including serviced apartments, serviced villas and office buildings.
- Ensure the daily operations of all departments including Housekeeping, Front Office, Engineering, Security, F&B, Landscaping, and supporting functions are conducted professionally, delivering the highest service quality to both tenants and Landlord.
- Develop and execute short-term and long-term operational strategies.
- Ensure international standards in safety, security, hygiene, and service.
- Develop and monitor SOPs and KPIs for each property.
- Manage weekly/monthly/quarterly report to Landlord.

**2. Financial Management**

- Manage budgets, control costs, and improve profitability.
- Ensure cost control and financial effectiveness of each property.
- Check, analyze P&L report regularly and provide improvement solutions.

**3. Client & Stakeholder Management**

- Maintain strong relationships with tenants and handle complex feedback or complaints effectively.
- Collaborate closely with the property owner, management board, and service providers to ensure overall operational effectiveness.
- Establish and uphold a professional image for the property and the company brand.

**4. People Leadership**

- Recruit, train, and develop the management and operations teams at each property.
- Foster a positive and high-performance work culture.
- Assess individual performance and develop career paths for key personnel.

**5. Compliance & Continuous Improvement**

- Ensure all operations comply with Vietnamese laws and internal standards.
- Implement process improvement initiatives to enhance service quality.
- Respond to and manage emergency or crisis situations effectively.

**JOB REQUIREMENTS**:
**Technical skills**

- Microsoft Office (Word, Excel, PowerPoint)
- Hotel Management
- Building Management
- Operation Management

**Soft skills**

- **Operational Excellence**:

- Strong capabilities in operations management, service standards, process efficiency, and resource optimization.
- Strong experience in operational management of serviced apartments or hotels.
- **Financial Acumen**:

- Proficient in budgeting, cost control, and cost-benefit analysis.
- **Adaptability & Innovation**:

- Agile in change, with a proactive mindset to drive innovation and continuous improvement.
- **Communication & Stakeholder Management**:

- Professional communication skills with the ability to manage relationships between tenants, owners, staff, and service partners.

**Attitude/Behavior**

- Polite, courteous, sophisticated and thoughtful.
- Must be fully responsible and flexible.

**Leadership**

- **Strategic Leadership**:

- Ability to set long-term direction, make sound decisions, and lead the team toward strategic objectives.
- **People Management**:

- Inspire, train, retain, and develop key talent within the organization.

**General requirements**

- Always implement and strictly comply with the Company's regulations, policies and the Department's SOPs.
- Maintain high efficiency and working spirit and strongly ensure to meet the quality standard sets of current and future work.
- Interact and coordinate with colleagues, superiors/subordinates and partners with respect and goodwill.
- Have a neat demeanor, positive thinking, maintain flexibility and be ready for fast adaptation to change.