Senior Officer, User Experience Research

5 days ago


Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

6 Nov 2024**Senior Officer, User Experience Research (40000213)**:

- Category: Digital Office- Job Type:
- Facility: Digital**Job Purpose**:

- The SNR UX Researcher’s role is to provide answers to the most challenging questions in the product’s design, and to reveal the underlying needs of customers. The SNR UX Researcher reveals what the consumers need by conducting primary research, observing consumer behaviour and motivation, and working with Product Designers, Product Management, and Product Developers to developing new products and services.

**Key Accountabilities (1)**:

- Research:

- Analyse qualitative and quantitative data in order to generate strategic and tactical insights along with actionable recommendations that drive product design improvements and innovation that will in turn improve the consumer experience.
- Lead the product design and product development departments in a hands-on manner through both small scale and large scale user experience research. The UX Researcher assists these departments in the analysis and interpretation of cognitive, behavioural, and physiological data.

**Key Accountabilities (2)**:

- Collaboration:

- Facilitates the collection of experience metrics in the course of collaboration with different product departments; collaborate with Product and Experience Design as well as the Development (engineering), Marketing, Sales, and Product Management.
- Contributes to design expertise by actively participating in various product discussion sessions with the product designers, developers, managers and other collaborative personnel.
- In interaction with consumers, usesing approaches method such as interviews, diary studies, surveys, competitive analysis, and A/B testing, among many others.

**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Director, Customer Experience Design

**Key Relationships - Direct Reports**:
**Key Relationships - Internal Stakeholders**:
Teams within the Digital Office and relevant departments in the Bank.

**Key Relationships - External Stakeholders**:
Customers,Partners providing professional services

**Success Profile - Qualification and Experiences**:

- Domain Expertise
- 5+ years of relevant experience in a research role
- Deep experience in working with clients researching customer needs and behaviours
- Deep experience in product management or customer segment management

Agile / Digital Experience
- Strong understanding of Agile principles, practices and Scrum methodologies.
- Experience working in Agile teams to support digital transformation projects.
- Experience in process improvement and LEAN thinking methodologies

**Qualifications**:
Bachelor degree in Social Science, Cognitive Science, Statistics, Psychology, or any other related field. A working experience of the equivalent is also acceptable for the position.



  • Ho Chi Minh City Metropolitan Area, Vietnam PERSOL APAC Full time $40,000 - $60,000 per year

    We are looking for aSenior Mobile Product Designerwho thrives in solving complex design challenges and crafting intuitive mobile experiences. This role is ideal for someone with strong UX expertise, hands-on mobile product experience, and the ability to collaborate closely with product, engineering, and leadership teams to deliver world-class user...


  • Thành phố Hồ Chí Minh, Vietnam Zalo Full time

    Hồ Chí Minh Full-time As a (Lead) Senior UX Researcher, you will play a critical role in shaping the future of Zalo’s messaging ecosystem. You will lead end-to-end user research efforts, generate strategic insights, and drive data-informed product decisions that impact millions of users. **What you will do**: **RESPONSIBILITIES** - Drive end-to-end...

  • User Research

    2 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Siêu Nhân Việt Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Plan and conduct user research using various methods, such as surveys, interviews, usability tests, and analytics. Analyze qualitative and quantitative data to identify trends, patterns, and user personas. Generate actionable insights and recommendations. Collaborate with product managers, designers,...


  • Thành phố Hồ Chí Minh, Vietnam Zalo Full time

    Hồ Chí Minh Full-time The User Researcher will be responsible for designing and conducting user research and identifying the best method based on research goals and resources. The role will be in charge of all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability...


  • Ho Chi Minh City, Vietnam Kegmil Full time

    **Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based,...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Chợ Tốt Trading Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are seeking (Senior) Business Analysts who leverage data analytics, user research, and market trends to drive strategic actions. We welcome applicants who possess a user-focused mindset, strive for excellence and proactively drive necessary initiatives to achieve defined goals. Key...


  • Thành phố Hồ Chí Minh, Vietnam VNG Full time

    We’re looking for a Senior User Acquisition (UA) Specialist to lead and optimize all performance marketing activities for the Chơi Ngay portal (both mobile and web). You will manage paid UA campaigns across key channels, experiment through A/B testing, and drive growth with a focus on ROAS (Return on Ad Spend). This role requires a sharp analytical...

  • Senior Engineer

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Menlo Research Pte Ltd Full time

    **Senior Software Engineer - Browser Extensions** We are looking for a Senior Software Engineer to lead the development and maintenance of our cross-browser extension, ensuring seamless performance across Chrome, Edge, and Firefox. In this role, you will architect robust solutions, drive technical excellence, and play a pivotal part in shaping user...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam GEEK Up Full time ₫120,000 - ₫180,000 per year

    ABOUT THE ROLE:We are looking for aUX Strategic Designerwho canlead the discovery and ideation efforts for complex, multi-flow digital products.This role is designed for someone withdeep expertise in UX Research and UX Ideation,can discover business challenges, user's insights data, behavior,... to propose initiatives and strategic solution directions.You...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam SPX Express Full time ₫6,000,000 - ₫12,000,000 per year

    About The TeamThe Research Associate will be responsible foranalyzing operational and internal data on a daily basisto uncover insights that improve our logistics network and the satisfaction of sellers, riders, and drivers. This role combines operational data analysis with market/user research to directly support decision-making in logistics and...