Workspace Guest Services

JLL supports the Whole You, personally and professionally.
**Position Title**: Workspace Guest ServicesPosition SummaryThe Workspace Guest Services serves as the first point of contact for all visitors and provides essential administrative support to ensure smooth daily operations. This role combines visitor management, mail handling, administrative support, and meeting room coordination.
Key ResponsibilitiesVisitor Reception and Management
Provide friendly and professional welcome to all client visitors and guests
Assist visitors in determining the purpose of their visit and direct accordingly
Notify host personnel or alternative contacts of visitor arrivals promptly
Collect necessary information and open visitor accounts in the WSB system
Guide visitors to appropriate waiting areas and ensure their comfort
Mail and Package Management
Receive, sort, and record all incoming mail and documents by department
Process outgoing mail and packages for both domestic and international delivery
Sort outgoing correspondence by department and maintain accurate records
Monitor and report on mailing status upon request from staff members
Coordinate delivery of mail and packages from vendors
Administrative Support and Cost Management
Review and verify cost center information for monthly mailing files from VNPT/DHL
Maintain comprehensive logbooks for all mailing activities and records
Allocate monthly mailing costs for VNPT services across Ho Chi Minh City and Da Nang branches
Process facility-related requests from staff members
Ensure reception area maintains professional appearance and is well-stocked with amenities
Meeting Room and Event Coordination
Schedule and book meeting rooms for staff upon request
Coordinate tea and refreshment services for meeting attendees and staff guests
Conduct pre-meeting room inspections to ensure proper setup and readiness
Maintain meeting room booking systems and resolve scheduling conflicts
Required QualificationsPrevious receptionist or administrative support experience preferred
Strong communication and interpersonal skills
Proficiency in basic office software and record-keeping systems
Professional appearance and demeanor
Ability to multitask and prioritize responsibilities effectively
Attention to detail and accuracy in record-keeping
Customer service orientation
Working ConditionsFull-time position with standard business hours
Primary work location at reception desk and administrative areas
Regular interaction with visitors, staff, and vendors
Occasional coordination with external service providers
This position plays a vital role in maintaining professional standards and supporting daily business operations through excellent visitor service and efficient administrative support.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.