Manager Client Management

6 days ago

Thành phố Hồ Chí Minh, Vietnam DKSH Holding Ltd Full time

Location: Ho Chi Minh, VN, VN
- Global Business Unit: HEC
- Job Function: Client Management
- Requisition Number: 192024
- Description:
**Job Summary**:
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

**General Responsibilities**:

- Manage day to day operations to ensure smooth activities to support the business growth of assigned clients.
- Lead and manage service complaints to ensure all complaints are resolved, and support Client Management team in resolving client complaints & requests as needed.
- Lead the development of workflow/processes to ensure all functions align/agree for the improvement process of the company.
- Lead the assigned team to have the best performance of Client Management
- Promote and drive the Client Call Center for service record traceability and client satisfaction.
- Ensure the compliance of standard company policies and recommend improvements to the policies/processes for operational efficiency.
- Ensure consistent and timely distribution reports/statistics to internal and external stakeholders.
- Proactively coordinate with related functions to solve the issues raised by the clients.
- Develop and maintain good relationships with clients.
- Coordinate and cooperate with all internal teams & local partners to maintain the clients' service satisfaction levels (KPIs)
- Contribute to ensure successful renewals with clients in charge and optimize the profit for the company.
- Manage and lead the team to drive the execution of the set KPIs.
- Drive and manage the learning and development of team in the area of Client Management and DKSH behaviors to achieve teaM/Function goals.
- Drive self-learning and improvement of Client Management and DKSH behaviors as part of continuous learning.

**Functional Skills and Knowledge**:

- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

**Education**:
Bachelor’s degree in Business Administration, or an equivalent degree

LI-NN1
- Requisition Number: 192024
- Job Function: Client Management

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