Front Office Supervisor

**Hạn nộp**: 15/07/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Vũng Tàu - Bà Rịa - Vũng Tàu
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
04/06/2025 10:45
MÔ TẢ CÔNG VIỆC
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Supervise front office operations during assigned shift:
Maintenance of guest information
Maintenance of information about Resort and local events
Supervise the use of the public address system
Supervise group bookings
Assist with serious complaints
- Supervise cashiering activities during shift:
Cash handling and banking procedure
Report any cash/credit discrepancies
Dealing with ad-hoc payments
Instructing staff in credit policies
Instructing staff in cash/credit card security procedures
Carry out debtor control
Prepare reports instructed by Front Office Manager
Supervise the cashiering system
- With IT department, ensure the resort system is maintained in accordance with the standard operating procedures and all guests receive seamless uninterrupted wi-fi service.
- Ensure that all refused business is recorded and reported to Front Office Manager.
- Works with all in the preparation and management of the department’s budget and is aware of financial KPI’s
- Recycles where-ever possible and enforces cost saving measures to the Team
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify Management/Security of potential dangers
- Log security incidents and accidents in accordance with resort requirements

QUYỀN LỢI ĐƯỢC HƯỞNG
Professional, dynamic working environment
Competitive salary & benefits offered
Chance to access variety of learning and development program by AccorHotels and the Hotel
44 working hours/week & 12 annual leaves/year
Annual team building trip
YÊU CẦU CÔNG VIỆC
Knowledge and Experience
- At least Bachelor degree in any field
- Minimum 1 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint

Competencies
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- Well-presented and professionally groomed at all times

YÊU CẦU HỒ SƠ
**Please submit your CV at**: Talent & Culture Department, Mercure Vung Tau Hotel - 03 Ha Long, Ward 2, Vung Tau City, Ba Ria - Vung Tau Province, Viet Nam
**Phone**: 0909.370.754 ( Ms. Nhung)