General Manager

**Additional Information**
**Job Number**25184544
**Job Category**Property Leadership
**Location**Vietnam Area Office, 510CoworkM05, 5F, Leadvisors Place, 41A Ly Thai To, Hanoi, Hoan Kiem District, Viet Nam, NIL
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

The Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building consisting of 104 units - one, two and three bedroom apartments. The Residences will be equipped with at least one indoor pool and pool deck, a fitness center with sauna facilities, a library lounge, a theater/ TV room, a kids’ activity room, and a games and billiards room. The Residences is projected to open Q3, 2023.

Strategically located in Hoan Kiem district, which is the most prime area in Hanoi. It is Hanoi’s central business district and is home to many grade A office buildings, surrounded by embassies, government offices, multinational companies, and major banks. It also offers excellent proximity to key facilities for expats and residents including top international schools (all within 30 minutes’ drive), high-end shopping centers, parks, and hospitals. Hoan Kiem is also the historical and cultural center of Hanoi and is home to the Old Quarter with major tourist attractions.

**JOB SUMMARY**

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value.

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

**CANDIDATE PROFILE**
- Required cluster property experiences as the portfolio will include managing multiple properties that will open in the next 2 years with 4 towers and the following year to 7 towers.
- Luxury hospitality experience required to bring in the first branded Residential experience to Vietnam.
- Pre-Opening and Vietnam market experience preferred.

**JOB SPECIFIC TASKS**

**Managing Property Operations**
- Works with Guidance team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.
- Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management
- Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
- Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine the residential property is performing against the budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
- Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
- Identifies and corrects building and service defects while providing increase in value.
- Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.
- Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and informa