Data Analyst

2 days ago

Hà Nội, Vietnam CÔNG TY TNHH SHR VIỆT NAM Full time

**1. Job Purpose**:
SHR’s customer is looking for a driven Data Analyst to provide the critical insights that power our After-Sales Service and Parts operations. In this key role, you will be responsible for collecting, analyzing, and visualizing data to identify challenges and opportunities. You will be a vital contributor to strategic projects, helping us improve service and part KPI and enhance the customer experience through data-driven decisions.

**2. Key Responsibilities**
- Consolidate and standardize data from our Dealer Management System (service and part). You will build and visualize reports to track after-sales performance and highlight key issues.
- Analyze the effectiveness of after-sales campaigns (e.g., promotions, customer care). Provide recommendations to optimize future initiatives.
- Serve as a key data contact for the After-Sales team, collaborating closely with other departments on important projects like the Vehicle Connected System, CRM, and dealer system.
- Prepare and update periodic reports, standardized PDCA reports.
- Others jobs assigned by the supervisor.

**3. Requirements**

**Must-Haves**:

- Bachelor’s Degree in University, major in Business Administration/ Economics or related fields.
- At least 3 years of experience in a data/ business analysis role. High proficiency in data visualization tools, especially Power BI.
- Good at English (minimum TOEIC score of 600 or equivalent)
- Analytical Mindset, Communication Skills
- Over 31 years old

**Good-to-Haves (Major Advantages)**:

- Direct work experience in the after-sales service department of an automotive company.
- Experience in managing small projects from start to finish.

**4. Benefits information**:

- Competitive salary
- Genuine work/ life balance: Working time: 8:00 - 17:30, from Monday to Friday
- Accident insurance, Travelling insurance besides Social Insurance
- Annual leave, public holiday, company holiday according to the labor law, additional sick leave
- Annual Heath check-up, Company trip, Year-End Party
- Work in a professional setting with standardized processes and gain hands-on experience with our nationwide dealer network.
- Participate in strategic automotive projects that will enhance your skills and build a professional portfolio.
- Clear Career Path: Opportunities to grow into a managerial role within 3-5 years.

Loại hình công việc: Toàn thời gian

Mục lương: 15.000.000₫ - 23.000.000₫ một tháng

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