Duty Manager

**Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Hoà Vang - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
09/10/2024 09:39
MÔ TẢ CÔNG VIỆC
- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - Responds to guest needs and resolves related problems Supervises and directs Reception & Bell team personnel.
- Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs and A/Club club guests receive special attention
- Inspects front of house and back of house regularly for cleanliness and tidiness. Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Conducts shift briefings to ensure hotel activities and operational requirements are known Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control - Takes action with the Property Management Systems (OPERA) in emergency situation.
- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
- Report daily activities in logbook
- Ensures front line staff complies with FIT marketing techniques and maximize sales Fully conversant with all hotel emergency procedures
- When on night shift, performs duties per the Night Managers duties
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
- Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
- Works with Superior and Human Resources on manpower planning and management needs
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- Perform any other task assigned based on requirements...

QUYỀN LỢI ĐƯỢC HƯỞNG
- Competitive salary offerred
- Professional working environment
- Free accommodation plus daily meals provided by the Hotel
- Opportunity to access variety of training programs conducted by the Hotel & Group. - Free shuttle from Da Nang city

YÊU CẦU CÔNG VIỆC
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office and OPERA.
- Problem solving and organizational abilities.
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent.
- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

YÊU CẦU HỒ SƠ
NO