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Sales Manager

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Dion Full time

**INTRODUCTION**

Our client is dedicated to enhancing Vietnam’s BPO industry, offering diverse solutions in customer support, digital marketing, and engineering to clients across various industries. The company emphasizes exceptional service and innovative solutions, holding a respected position in the market and fostering a professional, inclusive, and growth-focused work environment.

**ABOUT THE ROLE**

The Sales Manager will work closely with the executive team to shape and implement strategies that drive business growth. Leading a dedicated sales team, this role plays a pivotal role in expanding client partnerships and driving revenue in the BPO and technology services market.

**HIGHLIGHTS**

**Skills**: Sales strategy, client relationship management, lead generation, solution selling

**Competencies**:Leadership, strategic planning, communication, customer-focused approach

**Knowledge**: Business process outsourcing, customer support solutions, market and competitor insights

**OBJECTIVES**
- Identify new business opportunities in the customer support and BPO sectors.
- Expand the client base through targeted outreach and lead generation.
- Build sustainable, long-term client relationships with a focus on service excellence.

**RESPONSIBILITIES**

**Core Responsibilities**:

- Develop strategies aligned with organizational goals, working alongside executive leadership.
- Guide and mentor a team of three sales professionals to target and engage potential clients effectively.
- Establish and maintain a high-quality pipeline through consistent lead generation activities.
- Promote customer support solutions and additional services such as digital marketing, BI, and data analytics.
- Serve as the primary liaison with clients, ensuring satisfaction and loyalty.

**Additional Responsibilities**:

- Update clients on new features and service enhancements regularly.
- Monitor industry trends and competitor activities to maintain a competitive edge.
- Provide feedback to the product team to enhance service offerings.

**REQUIREMENTS**

**Must-Have**:

- University degree or equivalent experience.
- Minimum of 7 years in sales, strategic consulting, or business development.
- Proficiency in Japanese (N2 or higher) and strong English communication skills.
- Demonstrated experience in lead generation and solution-based sales.
- Ability to create compelling business development strategies with financial and business insights.

**Nice-to-Have**:

- Familiarity with technology, data, and digital marketing solutions.
- Proven track record of achieving revenue targets and fostering growth in the BPO industry.

**Behavioral Competencies**:

- High level of customer service, adaptability, and problem-solving.
- Ability to negotiate effectively and communicate complex solutions.

**DETAILS**

**Reporting Line**:Reports to the General Manager.

**Team Management**: Leads a team of 3 sales team members.