Technical Support Engineer

5 days ago

Ho Chi Minh City, Vietnam iTechwx Company Limited Full time

iTechwx Company Limited

***
- Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- At office- Posted 49 minutes ago- Skills:

- English

IT Support

**Top 3 reasons to join us**:

- Competitive Salary
- International Culture
- Young & Dynamic Working Environment

**Job description**:

- Are you passionate about helping others and have a deep understanding of Microsoft 365?

We're seeking a talented Technical Support Engineer to join our growing team In this role, you'll leverage your expertise in M365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

**You will**:

- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

**Your skills and experience**:

- Proficient in English (4 skills)
- Available to work for night shifts (around 10:00 PM - 7:00 AM, 5 shifts per week)
- Strong customer service experience with at least one year of practice

**Why you'll love working here**:

- Competitive salary depending on experience
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Health Checkup

**iTechwx Company Limited**:
Conquer the Everest, Together with iTechwx.
- Company type
- IT Outsourcing
- Company industry
- N/A- Company size
- 301-500 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT

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