Reservationist Officer

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Reservations Management:

- Accurately enter guest information and booking details into the reservation system.
- Assist guests in selecting the most suitable rooms and packages based on their preferences and needs.
- Send out prompt and professional booking confirmations.
- Customer Service:

- Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns in a courteous and friendly manner.
- Assist with modifications, cancellations, and special requests, ensuring the best possible guest experience.
- Maintain in-depth knowledge of the hotel's services, amenities, and special offers for effective upselling.
- Inventory Management:

- Monitor room availability, rates, and occupancy to maximize revenue.
- Stay informed about ongoing promotions, packages, and discounts to inform guests of available options.
- Collaborate closely with other departments, such as the front desk and housekeeping, to ensure a smooth guest experience.
- Team Collaboration:

- Work closely with the entire hotel team to guarantee a coordinated guest experience.
- Participate in training programs and meetings to stay updated on hotel policies, procedures, and industry trends.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- A degree in hospitality or a related field is a plus.
- Previous experience in a reservation or customer service role within a luxury hotel is highly desirable.
- Proficiency in reservation software and booking systems.
- Outstanding communication and interpersonal skills.
- Exceptional problem-solving abilities and attention to detail.
- A guest-centric attitude with a passion for delivering unparalleled service.
- Ability to thrive in a fast-paced environment and adapt to changing situations

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giáo Dục Phổ Thông,Giáo Dục Đào Tạo,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu