Concierge Supervisor

**Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
10/11/2024 22:03
MÔ TẢ CÔNG VIỆC
Welcome guests by creating an engaging atmosphere, provide high quality services
Positively surprise guests at the right moments, through small or large gestures and acts of kindness
Give guests personalized recommendations in order to optimize overall guest satisfaction
Take initiative in investigating low scores or negative guest feedback related to concierge services
Report guests feedbacks and issues to superiors in order to find a prompt and best solution
Acquire professional knowledge about suggestive selling and upselling techniques and train these skills to your teams
Make sure that the team knows how to handle guests mail, messages, fax, parcels and special deliveries in a prompt and professional manner, adhering to resort’s established procedures
Collab and ensure third party companies provide on a regular basis to ensure they live up to Regent standards
Ensure guest are provided with smooth pickup/drop off services and Assign transportation schedule according to business needs
Perform any other duties that may be assigned by the management from time to time
QUYỀN LỢI ĐƯỢC HƯỞNG
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
14 annual leave, 2 days off per week
Relocation, repatriation and home leave allowance
**Rest and relaxation**: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Other benefits will be discussed during the interview
YÊU CẦU CÔNG VIỆC
Bachelor’s Degree or Diploma in Hotel Management, Training or related field.
1-2 year experience or an equivalent combination of education and experience.
Knowledge of teaching methods.
Proficient in MS Office
Strong ethics and reliability.
Demonstrated ability to interact with employees and third parties at all levels.
Problem-solving, reasoning, motivating, organizational and training abilities.
YÊU CẦU HỒ SƠ
**Hotline**: 0919 290 709 (Brio)