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Work From Home Vietnamese/english Bilingual Csr # Jt

1 month ago

Ho Chi Minh City, Vietnam Callnovo Full time

Callnovo Contact Center is a 17+ years' professional Canadian-based global contact center. We hire global CSRs.

We’re looking to hire 1 experienced customer service representatives for one online payment platform

Here's the perks:

- US$ 4.50-5.00 /hour with a daily paid 45-minute lunch and bio-break.
- approximately 170-190monthly paid hours.
- 3 days of free training
- we provide CRM and softphone system access.
- work from the comfort of your own home (WFH).

Language skills required:

- strongly proficient Vietnamese (B2 language level or better) language skills
- strongly proficient English (B2 language level or better) language skills
- strong oral and written communication skills.

Education required:

- diploma and/or graduate degree in a customer service, and/or tech support, and/or related field

Job skills required:

- 1 empathetic, people-oriented, friendly, passionate, responsive, and responsible customer service agents required
- 1 proactive-personality, organized, attention-to-detail-oriented TL required
- 2+ years of customer service experience required
- 1+ years of Financial experience not required - but preferred

Equipment required:

- reliable PC or laptop
- reliable internet access (ethernet preferred - but, high-speed WiFi is acceptable)
- a backup internet option in case there’s any internet outage
- a back-up power supply in case there’s any electrical outage
- a quiet work environment

Work Shift Hours: Mondays-Fridays from 10:00am to 8:00pm Vietnam Time.

**Salary**: 18,000,000₫ - 25,000,000₫ per month

Application Question(s):

- What's your highest educational qualification? And what's your major?
- How about your English & Vietnamese language ability?
- How many years of Customer service experience do you have ? Do you have any Financial related experience?
- What's your current working status? How soon can you start to work with us?