Sales & Service Administrator

2 weeks ago

Hanoi, Vietnam ZEISS Group Full time

Coordinating with filed engineers, customers and other departments to ensure that information or solution given to customers is precise and accurate
- Scheduling and dispatching engineers through CRM and Salesforce
- Optimizing service utilization by assigning jobs appropriately
- Making quotation for repairing job, relocation, calibration, preventive maintenance, training, measuring/programming, spare part and accessory
- Making Sales/Service contract in English and Vietnamese languages
- Doing purchase order acknowledgement with translation of purchase order into Vietnamese/English if necessary
- Doing spare part request and arranging part to customer or our engineer properly
- Ordering spare part, system, license, tools and tracking goods receipt to deliver to customer and our engineer
- Billing customer and proceeding confirmation in CRM/Salesforce
- Following up AR and minimizing all pending AR
- Reminding customer for recurring service such as SMA, SMC
- Preparing and presenting in Admin monthly meeting upon request such as best practice of the country
- Converting MQP to lead and assigned to relevant Sales Representative according to MQP/Lead guideline
- Ordering, storing and distributing department supplies through PURE and SOR
- Sending tools/Gauge for annual calibration
- Ensuring Quality of Service through Medallia, CPO
- Supporting digital transformation such as monitoring web shop and its order processing
- Managing special assignments from supervisor such as projects to achieve team’s goal or alignment of team
- Making travel arrangement and preparing documents such as invitation letter
- Facilitating meeting by arranging hotel or reserving meeting room
- Coordinating with Marketing team when having seminar, exhibition or event in the country

Education / Professional Certification
- High school diploma or equivalent
- Degree in business administration or a relevant field is preferred

Experience
- Minimum 3 years’ experience in a customer service
- Preferably experience in call centre ticketing system / interface background
- Preferably experience in handling industrial customers
- Experience in using CRM/Salesforce is preferable

Knowledge / Skills / Other characteristics
- Strong customer service background with excellent telephone etiquette skills
- Professional appearance, courteous manner with clear and friendly phone voice
- High proficiency level in computer skills i.e. MS office (Word, Excel, Powerpoint, Team)
- Independent and a good team player
- Proactive, organized approach to multitasking
- Able to work under pressure
- Able to cope with uncertainty
- Open mind to culture diversity
- Able to speak and write English/Vietnamese proficiently, additional language such as Chinese/Korean would be preferable

Your ZEISS Recruiting Team:
Doan Le Thuy Duong

  • HRga Administration Executive

    4 weeks ago

    Hanoi, Vietnam panasonic sales vietnam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **HRGA Administration Executive**: - **Mã tin đăng: 3438424**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Sales Coordinator/ Administrator

    4 weeks ago

    Hanoi, Vietnam Công Ty TNHH Câu Lạc Bộ Hà Nội Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary : To provide quality & professional administrative support to the sale team ensuring the maximization of their time. Accurate & concise management of client database. Work closely with the team to achieve hotel objectives and budgets. Provide efficient, friendly & professional service to...

  • Sales Administration

    6 days ago

    Hanoi, Vietnam Công Ty Cổ Phần Xa Lộ 4 Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Job title: Sales Administration - Report to: Sales Manager - Employment capacity: Full time - Work hours: from 8:30 am to 5:30pm, Monday to Friday. - Work location: Ve De Di office, No 2 Chuong Duong Do, Chuong Duong ward, Hoan Kiem district, Hanoi Về để đi Spirits is a contemporary...

  • [hn] Sales Administrator

    4 weeks ago

    Hanoi, Vietnam base inc Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[HN] Sales Administrator**: - **Mã tin đăng: 3366183**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Cloud Services, Sales Manager

    4 weeks ago

    Hanoi, Vietnam VNG Full time

    As one of the four key business units of VNG Corporation, VNG Cloud - vngcloud.vn - provides national standard cloud computing solutions and services, including server colocation, server rental, storage service, secure storage, network connection services and content delivery network... Currently, VNG Cloud provides high-tech solutions and services to 1000...

  • Administrative Assistant

    7 days ago

    Hanoi, Vietnam Công Ty TNHH Thương Mại Và Dược Phẩm Sang Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ROLE RESPONSIBILITIES - Provide administrative support to ensure smoothly operations of field forces - Support field forces and marketing process on the activities: - Organize symposia - Plan and manage logistics, pre-set up events to make sure the activities in line with compliance - Coordinate...

  • Sales & Service Administrator

    4 weeks ago

    Hanoi, Vietnam Công Ty TNHH Cibes Lift Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Từ 9 triệu VNĐ) - Trực hotline, fanpage facebook và livechat - Công tác lễ tân - Công việc hành chính: tiếp nhận, luân chuyển, xử lý thư từ, công văn, bưu kiện. Đặt xe và vé máy bay. - Mua sắm, quản lý văn phòng phẩm, thiết bị văn phòng - Theo dõi xuất...

  • Receptionist and Administration

    5 days ago

    Hanoi, Vietnam công ty cổ phần cung ứng nhân lực toàn cầu nic Full time

    1>Reception Arrange PPE neatly and provide PPE to visitors Car management Receive and transfer calls to the required speaker Receive and order newspapers/magazines as ordered Receive car booking requests Welcome guests and contact required people Consolidate canteen report, tea break report, printing report, coffee report, magazine report, post report by...

  • Administrative Assistant

    4 weeks ago

    Hanoi, Vietnam U.S. Embassy Full time

    **U.S. EMBASSY HANOI** **VACANCY ANNOUNCEMENT **HANOI-2023-34** **POSITION**: Administrative Assistant **OPEN PERIOD**: May 11 - May 25, 2023 **WORK HOURS**: Full-time, 40 hours/week, Monday to Friday **STARTING BASIC SALARY**: US $13,827.00/year, grade FSN-7 **BASIC FUNCTIONS OF THE POSITION** Incumbent of this position will be the Consular...

  • Service Sales Engineer

    4 weeks ago

    Hanoi, Vietnam Atlas Copco Vietnam Company Ltd Full time

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** Atlas Copco Vietnam - Compressor Technique Service is...

  • Executive, Customer Service

    6 days ago

    Hanoi, Vietnam Sembcorp Industries Full time

    Thuy Nguyen, Hai Phong, Vietnam - Department- Customer Service- Job posted on- Mar 15, 2024- Employment type- Contract**Duties & Responsibilities** - Responsible for building trusting relationships with tenants to generate referrals and repeat business. - Work closely with Leasing team to promote warehouse solutions to prospective customers. - Work together...

  • Academic Administration Officer

    4 weeks ago

    Hanoi, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Administrative Assistant

    4 weeks ago

    Hanoi, Vietnam U.S. Embassy Full time

    **U.S. EMBASSY HANOI** VACANCY ANNOUNCEMENT HANOI-2023-48 **POSITION**: Administrative Assistant (MedicalUnit) **CLOSING DATE**:July 26, 2023** **WORK HOURS**: Full-time, 40 hours/week. **STARTING BASIC SALARY**:US $13,827.00/year** **ALLOWANCE**AND BENEFITS**:Tet bonus, annual salary increase, leave benefits, health benefits, local social security...

  • Senior Expert/expert, System Administration

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    **Senior Expert/Expert, System Administration**: Techcombank - Ứng Tuyển System Admin System Engineer - Đăng nhập để xem mức lương - C5 Building Tower, D’Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi- Xem bản đồ- Tại văn phòng- 1 ngày trước **3 Lý Do Để Gia Nhập Công Ty**: - Top-tier banking environment in...

  • Customer Service Executive

    4 days ago

    Hanoi, Vietnam Adecco Full time

    **Job summary**: A well-respected non-life insurance company with a long history in the market. **Responsibilities**: RESPONSIBILITIES As the Customer Service Executive, you will report to the Deputy Manager and be responsible for the following: Client Service - Review renewal list for timely reminders to clients - Offer renewal quotations and new...

  • Service Sales Manager, Electrical Maintenance

    7 days ago

    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: We are looking for a Service Sales Manager for our client, a FDI company in electrical industry. This is a new position to develop their Maintenance service. Scope of work: 1. Conduct sales activities to promote Maintenance Service to clients. 2. Develop market and build pipelines targeting large Vietnamese and FDI enterprises 3....

  • Automobile After Sales Service Manager

    4 weeks ago

    Hanoi, Vietnam Việt Nam Suzuki Full time

    **JOB DESCRIPTION**: - Set the mission, vision, and numerical targets for After Sales Dept., implement long-term strategies, and produce results. - Improve the quality and content of services to enhance customer satisfaction based on customer feedback. - Guide and manage employees of After Sales Dept., train and support dealers with specific performance...

  • Senior Officer, IT Administration

    7 days ago

    Hanoi, Vietnam Techcombank Full time

    9 May 2024**Senior Officer, IT Administration (40001108)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies **Key Accountabilities (1)**: 1. IT Administration: - Coordinate IT division activities and...

  • Senior Officer, IT Administration

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    23 Jan 2024**Senior Officer, IT Administration (40001108)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies **Key Accountabilities (1)**: 1. IT Administration: - Coordinate IT division activities and...

  • Administration Officer

    4 days ago

    Hanoi, Vietnam Công Ty TNHH Janakuasa Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Arrange and book air tickets, accommodation, transportation according to the business schedule of everyone in Hanoi office. Solve arising problems related to ticket exchange, ticket refund... ; 2. In charge of preparing documents for Admin’s debt payment for suppliers and following them; 4....