Expert, Change Management

2 weeks ago

Hanoi, Vietnam Techcombank Full time

07-Feb-2023**Expert, Change Management (40000684)**:

- Category: Corporate Strategy & Transformation- Job Type:
- Facility: Strategy & Corporate Development**Job Purpose**:

- The job holder coordinates and implement change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting performance results).
- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change.

**Key Accountabilities (1)**:

Change Management Implementation
- Identification of all potential change initiatives and prioritisation of those initiatives against pre-agreed criteria, and mapping of each initiative onto the organisations change plan
- Planning and monitoring of the organisation’s change plan
- Conduct change impact assessment, detailing current và future state: business vision và strategy, Technology và system, Organizational và Roles, Process và Procedure, People và Metrics, Customer experiences, evaluate the scope of impact on related internal and external stakeholders (customers, partners, business units, staff )
- Conduct stakeholder mapping: identify key stakeholders (both internal and external), assess the change readiness of people and organization,
- Identification of the benefits associated with each change initiative, when they are likely to be realized and how these benefits are to be measured
- Identification of all risks relating to change, creation and resourcing of risk mitigation actions and maintenance of the Risk Register
- Consult/ Support the team in developing change management plans.
- Engage and support stakeholders through change implementation.
- Develop and implement communication plans and track progress.
- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.
- Support design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.

**Key Accountabilities (2)**:

User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.
- Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.
- Create and manage content on digital channels for new features.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.
- Set up the coordination mechanism between different units/stakeholder, facilitate the setting of new operational process, procedure and system to prepare for change

**Key Accountabilities (3)**:

Capability building
- Conduct training need analysis (TNAs) and provide input và document requirements to training/capability building team;
- Cooperate with training team to develop and implement training, capacity building and other transformation support programs.
- Frequently assess the readiness of the people and organisation, identify improvement areas and propose prompt solutions.
- Develop and run change agent/ change ambassador/ change champion networks
- Provide change management consultancy services to initiatives/ business units

**Key Relationships - Direct Manager**:
Director, Change Management

**Key Relationships - Direct Reports**:
Assigned team members

**Key Relationships - Internal Stakeholders**:
Teams within the Transformation Office and relevant departments in the Bank.

**Key Relationships - External Stakeholders**:
Partners providing professional services

**Success Profile - Qualification and Experiences**:

Domain Expertise
- 7+ years of relevant experience in a financial, marketing agency, communications and public relations or technology organization
- Demonstrated experience supporting change management strategies and plans
- Superior writing, editing, and proofreading skills in English and Vietnamese languages
- Extensive experience planning for and developing useful and usable content
- Experience supporting project management and organizational change projects

Agile / Digital Experience
- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space
- Demonstrated experience developing web/app content for financial services products
- Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users
- Knowledgeable on digital technology, digital banking, eco

  • Expert, Change Management

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    21 Mar 2024**Expert, Change Management (40000684)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey,...

  • Data Engineering Manager/expert

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    **Data Engineering Manager/Expert**: Techcombank - Ứng Tuyển Manager Python Java - Đăng nhập để xem mức lương - C5 Building Tower, D’Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi- Xem bản đồ- Tại văn phòng- 6 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Top-tier banking environment in Vietnam - Challenging...

  • Change Management Manager

    4 weeks ago

    Hanoi, Vietnam Adecco Full time

    **Responsibilities**: This role will be part of the Change management team, will partner with technology to provide consulting and advisory services to the business, contribute to the business strategy, influence technology investment spend and define solutions to maximize value for the company. This role is responsible for consulting with senior business...

  • Expert, Digital Marketing

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    12 Jun 2023**Expert, Digital Marketing - Platform Management**: - Category: Digital Office- Job Type: - Facility: Change and Transformation**Job Purpose**: The job holder develops Techcombank's digital marketing activities to improve business efficiency, brand image and digital marketing experience of customers; Ensures proper operation, implementation,...

  • Expert, Customer Relationship Management

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    21 Feb 2024**Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer care,...

  • Expert, Technology and Digital Risk Management

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    5 Sep 2023**Expert, Technology and Digital Risk Management (40000875)**: - Category: Risk Management Division- Job Type: - Facility: Risk Management**Job Purpose**: 1. Manage and monitor TDRM to ensure technology and digital risks are managed and mitigated within risk limit 2. Develop, propose and implement TDRM programs and activities to manage technology...

  • Expert, External Communication

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    20-Mar-2023**Expert, External Communication (40000564)**: - Category: Marketing Division- Job Type: - Facility: Marketing**Job Purpose**: - The job holder implement communication plans and messages according to the bank's business strategy and brand on assigned external communication channels/segments. - The job holder monitor, evaluate and measure...

  • Expert On Integrated Water Resources Management

    1 month ago

    Hanoi, Vietnam FAO Full time

    FAO in Viet Nam is looking for an **expert on Integrated Water Resources Management (IWRM)** with duty station in Hanoi, Viet Nam. To apply, please visit FAO recruitment website at the below link and complete your online profile: - Job Details **Organisation Name**: - FAO**Location**: - Hanoi**Application Deadline**: - Fri, 2024-04-26

  • Expert, Solution Delivery

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    20-Feb-2023**Expert, Solution Delivery (Product Owner, Rer**: - Category: Digital Office- Job Type: - Facility: Change and Transformation**Job Purpose**: The job holder is responsible for preparing, contributing to and tracking the financial and non-financial performance and deliverables at different phases of an initiative/project life cycle. The job...

  • Senior Expert, Digital Marketing

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    13 Jul 2023**Senior Expert, Digital Marketing**: - Category: Digital Office- Job Type: - Facility: Marketing**Job Purpose**: The job holder organize the implementation of strategic projects and take responsibility for the implementation results. **Key Accountabilities (1)**: 1. Initiative Management - Ensure the progress and results of the overall...

  • Expert, Fraud and Financial Crime Risk Management

    7 days ago

    Hanoi, Vietnam Techcombank Full time

    9 Jun 2023**Expert, Fraud and Financial crime Risk Management (40000783)**: - Category: Risk Management Division- Job Type: - Facility: Risk Management**Job Purpose**: 1. General: Responsible to develop and implement solution/strategies for fraud risk and financial crime risk for the purpose of preventing and reducing fraud and financial crime risk of the...

  • Expert, Digital Content

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    21-Feb-2023**Expert, Digital Content**: - Category: Digital Office- Job Type: - Facility: Change and Transformation**Job Purpose**: The job holder develops Techcombank's digital marketing activities to improve business efficiency, brand image and digital marketing experience of customers; Ensures proper operation, implementation, monitoring and measurement...

  • Senior Expert, IT Services

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    19 Mar 2024**Senior Expert, IT Services (40001127)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: - The job holder responsible for system operation: Directly perform monitoring, operation, and troubleshooting activities of technology infrastructure systems, ensuring stable, safe and highly available systems. Deploying...

  • Communication Expert

    4 weeks ago

    Hanoi, Vietnam IDG Full time

    **Vietnam Digital Trade** **SCOPE OF WORK** **Communication Expert** Position: STTA Communication expert Reports to: USAID Vietnam Digital Trade Activity Director Location: USAID VDT Office in Hanoi Eligibility: Vietnamese Nationals LOE: (STTA part time): 40 days Period of Performance: November 2023- April 2025 International Development Group LLC is...

  • Expert, Operational Risk Management

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    9 Aug 2023**Expert, Operational Risk Management (40000819)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: 1. Implement effective implementation plan of the Operational Risk Management Framework at the incharge Division 2. Identify, assess and report compliance risks and violations, compliance cases in the incharge...

  • Expert, Field Debt Collection

    1 month ago

    Hanoi, Vietnam Techcombank Full time

    10 Jul 2023**Expert, Field Debt Collection (40001399)**: - Category: Operations Division- Job Type: - Facility: Debt Collection**Job Purpose**: - The job holder responsible for ensure the excellent completion of the debt collection quality plan on the Center's management portfolio, in accordance with the strategy, targets, and budget, and flexibly change...

  • Expert, Field Debt Collection

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    19-May-2023**Expert, Field Debt Collection (40001399)**: - Category: Operations Division- Job Type: - Facility: Debt Collection**Job Purpose**: - The job holder responsible for ensure the excellent completion of the debt collection quality plan on the Center's management portfolio, in accordance with the strategy, targets, and budget, and flexibly change...

  • Expert, Operational Risk Management

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    14 Jul 2023**Expert, Operational Risk Management (40000819)**: - Category: Business Banking Division- Job Type: - Facility: Business Banking**Job Purpose**: 1. Implement effective implementation plan of the Operational Risk Management Framework at the incharge Division 2. Identify, assess and report compliance risks and violations, compliance cases in the...

  • Operations Manager

    7 days ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team...

  • Senior Expert/expert, System Administration

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    **Senior Expert/Expert, System Administration**: Techcombank - Ứng Tuyển System Admin System Engineer - Đăng nhập để xem mức lương - C5 Building Tower, D’Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi- Xem bản đồ- Tại văn phòng- 1 ngày trước **3 Lý Do Để Gia Nhập Công Ty**: - Top-tier banking environment in...