Customer Success Executive

2 weeks ago


Ho Chi Minh City, Vietnam Công Ty TNHH Sôcôla Marou Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Customer Engagement & Support
- Address and resolve customer inquiries through prompt and effective service. regarding pricing, products, delivery, and services across all communication platforms effectively.
- Analyze customer feedback, escalate issues as necessary, and implement resolutions within agreed timeframes to secure customer satisfaction and loyalty.
- Customer Relationship Management
- Develop a deep understanding of customer needs and behaviors to personalize interactions and support.
- Manage and analyze customer data to identify trends and create targeted retention campaigns.
- Oversee customer lifecycle communications, including follow-ups, satisfaction surveys, and educational content.
- Customer Experience Operations
- Design and optimize new processes and workflows to improve the overall customer flow.
- Collaborate with cross-functional teams to implement operational enhancements.
- Monitor and adjust customer success metrics and processes to align with business objectives.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Được hưởng chế độ chăm sóc sức khỏe toàn diện.
- Được hưởng các quyền lợi khác theo chính sách của công ty

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Graduated from College or University in Business Administration, Marketing or Communications.
- 2+ years of experience in customer success role or related F&B customer-facing environment.
- Excellent in English
- Proficiency with CRM software, data analysis tools, and customer communication platform.
- Proven track record of developing customer relationships and improving customer satisfaction.
- Prior involvement in creating and implementing customer success strategies.
- Strong problem-solving
- Proactive and innovative thinker
- Excellent communication and interpersonal skills.
- Empathetic and Customer-Centric Mindset.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
Không yêu cầu



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