Service Engineer

2 days ago

Ho Chi Minh City, Vietnam Công ty TNHH Huỳnh Bằng (HBC) Full time

Mô tả công việc Main duties (70%)
- Conduct training, technical presentation for end-user/customers regarding equipment's operation, maintenance and spare parts knowledge.
- Supervise the Installation and commissioning for new projects at customer sites.
- Coordinate for, troubleshooting, preventive maintenance and technical audits at customer sites
- Support sales services such as by handling technical questions.
- Support on service daily business, such as spare parts issue, machine problem advice and furthermore.
- Travel to customer site to install and repair products
- Report discrepancies, unresolved or recurrent problems to Huỳnh Bằng's office.
- Understand technical documentation, blueprints, as to utilise them in field support.
- Accurately identify system problems from the information from the field, consolidate this information and report these problems to the appropriate teams
- Assist other Field Service Engineers as directed.
- Provide exceptional customer service.
- Working in team for each project during the first 03-06 months and receive team's supports from the Service Department

and Technical Manager.
Sales Support Duties (30%)
- Assist Sales Team to develop the sales / service networks, potential customers to achieve Sales revenue
- Conduct marketing research of market competitors regularly.
- Be a professional representative for the company with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with company policy and targets Quyền lợi được hưởng Young dynamic co-workers that are mixture of female and male co-workers.Working in a professional international environment.

Training is provided during probation period and on going during the employment period.
According to the current Labour Department's annoucemence Yêu cầu công việc - Bachelor’s degree in Electrical / Automation / Thermal Engineering.
- Knowledge of Auto CAD or design software would be an advantage.
- Proficient in MS Office (Word, Excel and PowerPoint).
- Service minded, and able to work with small team in an international environment. Ability to travel within Vietnam frequently and overseas if required.
- Occasionally overseas travel will be required to this position for project development.
- Pro-active, high responsible mindset and self-discipline.
- Good problem-solving skills and time management skills.
- Good English skills due to the nature of the job requires to work with reading manuals, attending web-minars Yêu cầu hồ sơ full Cv

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