Junior Business Analyst

3 months ago

Thành phố Hồ Chí Minh, Vietnam Discova Full time

**Job no**: 523446
**Brand**: Discova
**Work type**: Full time
**Location**: Ho Chi Minh City, Vietnam, Hanoi, Vietnam
**Categories**: Wholesale & Product

**About the opportunity**

This role requires a deep understanding of the various sales processes within a destination management company. This full-time analytical position will also support the continuous improvement and deployment of ERP and CRM systems, ensuring alignment with business objectives.

**Key Responsibilities**
- Serve as a bridge between business units and technical teams. Facilitate seamless communication and collaboration to ensure project success.
- Gather and document detailed business requirements from Discova stakeholders for the system migration project.
- Partner with senior analysts to verify that the new system comprehensively captures all business needs.
- Thoroughly understand and document FIT, GIT, and Group sales workflows in the current system.
- Collaborate with cross-functional teams to map these processes to the new Microsoft Dynamics 365 system.
- Analyse business operations data to identify the migration's potential challenges and impacts.
- Generate insightful reports and analyses to support informed decision-making.
- Assist in developing training materials and guides to prepare end-users for the new system.
- Provide initial-level support to users during the transition to the new system.

**About You**

The Essentials
- A proven track record in Business Analysis or related roles, preferably in the tourism or hospitality industry and/or Sales & Marketing experiences
- Fluent in English, both oral and written
- Hands-on expertise in ERP or CRM system implementation projects
- Deep understanding of tourism industry business processes, particularly within destination management companies (preferred)
- Proven ability to document and translate business requirements into technical specifications
- Extensive experience in User Acceptance Testing (UAT) and system migration projects
- Exceptional communication skills, owning effective cross-departmental and vendor collaborations
- Strong analytical mindset with a focus on problem-solving and process optimization
- In-depth knowledge of sales processes, including FIT, GIT, and group sales

The attributes
- Strong analytical and critical-thinking skills.
- Ability to work in a fast-paced environment with competing priorities.
- Strong organizational skills and attention to detail.
- Proficient in project management and capable of managing small-scale projects.
- Excellent communication skills, able to collaborate across diverse teams.
- A proactive, solution-oriented mindset with a willingness to learn and adapt.

**About Discova**

As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element.

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.

Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.

To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.

**Work Perks**

What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it

Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out.

Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture.

Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova ph

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