Field Service Engineer

2 weeks ago

Hanoi, Vietnam Ford Motor Company Full time

**BENEFIT**:
Mobile allowance.

Job car for business and family usage,

Fixed 13 th month salary and annual incentive bonus.

**REQUIRED BACK-GROUND/ EDUCATION**

Graduated from University with a major in Technical Automotive Engineering.

**QUALIFICATIONS**

3-5 years of working experience Automotive Technical.

Driving license B2 class or higher with experience.

Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).

Good communication and interpersonal skills (negotiation, coordination, presentation ).

Good analytical skill.

Creative, teamwork, careful and capable to learn new concepts.

Good at customer satisfaction-oriented mindset.

The position is outlined in the following:
**General duties**:
**Technical communication.**

Field Service Engineers (FSE) need to be proactively in Technique operations, included:
Connect working teams (Dealership, Plant Engineering team, Regional Technical teams,...).

Sharing the solutions to improve technical concerns or/and prevent the issues arising from the market.

Organizing Technical Consultations/Technical Workshop.

To develop the Technical Bulletin and share to dealership to improve Fix It Right the First Time (FIRFT).

**Provide technical support.**

Follow the Technical Support Process, the FSE provides technical assistance for concerns that dealership has been unable to fix it (remotely assistance, on-site assistance).

Coaching dealer’s Technicians.

Provides other support in areas such as technician hand-on training, tools/equipment and workshop process improvement.

Prevent repeat repair.

Identify and document root cause of repair assistance requests assigned for handling:
Communicate root cause and any related recommendations to dealer’s management and appropriate regional team members.

The FSE also monitors root cause, recommendation information for dealerships and follow-up as needed.

**Expand the overall repair capability/Dealer Development.**

Ensure dealer’s technicians under its management to attend the training courses and achieve level mixed as target.

Develop the plan to improve technician competence.

Periodically evaluate the technical service health (Service shop process, Essential special tools, Service shop tools/equipment,...) to get opportunities for improvement at the dealership.

Implement/monitor key processes that needed to support proper diagnosis and repair.

**Customer satisfaction**

Providing timely response and accurate repair assistance.

Manage the technical report for the root cause of vehicle concerns.

Helping dealerships finding opportunities for improvement in their repair / technical / customer handling processes (FIRFT) and assisting them with making the improvements.

Meeting with customers, when necessary, to help resolve technical concerns they may have with their vehicles.

**Any other tasks **as assigned by direct Supervisor or Head of Department.

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