Customer Technical Service Coordinator

4 weeks ago


Ho Chi Minh City, Vietnam EMPLOYMENT VIETNAM Full time

**Main duties**:

- Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
- Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
- Creation and tracking of offers for service requests and their spare parts in SAP
- Complete order entry of spare parts/ service orders in SAP,
including but not limited to:
++ Opening project, jobs, and Sales orders
++ Billing and Rev Rec
++ Cost Plans
++ WIP/ECA
++ Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
++ New Customer Registration for Service Customers
- Documentation in SFDC / Service Max
- Monitoring of delivery dates and tracking of spare parts production and orders.
- Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
- Ensure SOX compliance for assigned projects
- Support Service Managers in forecasting with feedback on current project timeline
- Warehouse management

**Requirements**:

- Experience in SAP and SFDC/ Service Max
- Spoken and written language skills in English and local language
- Relevant professional experience in dealing with national and international customers
**- Service experience of minimum 5 years**
- Completed training in the area of office / industrial clerk or similar.
- Distinct customer orientation and team spirit
- Fluent in English.

Loại hình công việc: Toàn thời gian

Lương: Lên đến 60.000.000₫ một tháng

Khả năng di chuyển đến nơi làm/chuyển nhà:

- Ho Chi Minh City: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)


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