IT Support Technician Supervisor

1 day ago


Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:

- Professional work environment
- Healthcare plan
- Competitive Salary and Bonus
- Insurance
- Paid leave
- Provide assistance around complex support issues - helping to identify root-case and/or remediate as needed
- Partner with various functions to understand business needs & translate into viable technical solutions
- Participate in the global team outside North America on best methods and efficiency for workstation management
- Provides initial Tier 1 & 2 support for all assigned support desk incident requests following the ITIL framework for service management
- Performs initial problem discovery, escalation and resolution for all requests. Logs requests and documents request resolutions appropriately
- Manage, sorting, and tracking service requests. Ensure proper recording, documentation and closure in the service desk tracking system
- Develop standard procedures for recurring service request issues
- Images PCs to meet established departmental criteria
- Create documentation on standard support resolutions and publish this documentation accordingly for future reference
- Perform routine patching for desktops and laptops
- Perform administration tasks in Active Directory and AZURE, maintaining security account access and authorizations for new and existing end-users
- Maintain and Administer Desktop/Laptop encryption process
- Execute basic administrative tasks in the phone system
- Administer printers and print servers
- Implement special projects or tasks as assigned

**Job Requirements**:

- English fluent, both written and spoken (Level B1/2)
- At least 3-5 years’ experience working as a Desktop Support Technician or equivalent
- Hands-on experience with printers and print servers is required
- Hands-on experience with Microsoft Active Directory is required
- Bachelor’s degree in Computer Science or a related Technology discipline preferred
- Demonstrate the ability to effectively analyze and resolve problems and be assertive in presenting solutions
- Ability to organize and set priorities according to situational demands and work effectively under stress and with mínimal supervision
- Hands on experience with imaging computers on any software such as (Microsoft InTune, Office 365, Windows Deployment)
- Hands on experience troubleshooting and installing Microsoft Windows7/Windows10, Office 365 Suite and other Microsoft products
- Hands on experience with Linux & remote support tools is a plus

**Job Locations**:

- Hai Duong



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