IT Middleware Operation Expert

2 weeks ago

Hanoi, Vietnam Adecco Full time

**Responsibilities**:
**As the IT Middleware Operation Expert, you will be responsible for**
- Prevent the emergence of incidents & problems.
- Manage and perform hands-on incident/problem resolution.
- Manage the troubleshooting and directly manage incidents and problems associated with the finance system.
- Determine the root cause of the incidents and problems, define and implement the solutions to rapidly restore the services and prevent their recurrence.
- Instruct and assist.
- Enhance operational procedures and instruments.
- Observe and report on the operational activities' actual compliance.

**Key Accountability (1)**
- As a foundation for the efficient and stable administration of services, collaborate with the relevant departments to gain a thorough understanding of the system.
- Analyze and propose enhancements to the organization's technology and standards.
- Participate in training courses to maintain current knowledge of industry trends and emerging technologies pertaining to IT operation support.
- Participate as a key member of the incident response team to directly drive incident/problem handling progress and be responsible for analyzing and concluding the root cause of incidents and problems; define and implement the solutions to quickly recover the services and prevent their reoccurrence.
- Develop a methodology and assessment plan to proactively address weaknesses, risks, and problems on the system, and then provide a plan to enhance service quality.
- Provide creative and independent solutions to technical problems while maintaining productivity and service quality.
- Monitor and report on the operational activities' actual compliance.
- Provide periodic updates to the Director of the Excellent Center for Infrastructure Services.

**Key Accountability (2)**
- Ensure that team members adhere to the Bank's regulations and policies and meet their service quality commitments.

**Experience requirements**:
**Experience**
- Minimum 8 years or more of experience as a Middleware operation and implementation.
- Proficiency in IBM websphere, Oracle Fusion, Mulesoft, Kafka, JBoss, Tomcat, etc.

**Skills**
- Good spoken and written communication in English.
- Analytical mindset and excellent problem-solving skills.
- Excellent verbal and written communication abilities.
- Extremely organized and accountable.
- Capable of functioning under duress.
- Aware of the most recent trends and advancements in Middleware administration.

**Education requirements**:

- A Bachelor´s degree in computer science or a related field.
- Advanced certifications related to Middleware platforms is an advantage.

**Contact Person**:
Quynh Nguyen

Adecco

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