Claims Leader, Vietnam

2 weeks ago

Ho Chi Minh City, Vietnam Liberty Insurance Pte Ltd Full time

**I. JOB SUMMARY**
- The Vietnam Claims Leader will act as the key strategic leader for managing and implementing claims services for all business lines and direct the evaluation and settlement of complex or large losses claims, formulation of procedures and policies to enhance the end-to-end claims management and adhering to claims protocols and regulatory requirements.
- The Vietnam Claims Leader will report to Asia Market Chief Claims Officer

**II. JOB DUTIES**
- Lead, develop and innovate the claims and litigation resolution strategy, policies, standards, processes, systems and initiatives - prioritizing the digitalization of existing business capabilities and processes to ensure the delivery of financial results-driven claims best practices is efficient, sustainable, and consistent, and that the customer and workforce experience is reliable and effective.
- Spearhead the design of effective and efficient claims assessments, processes, tools, training and know-how to achieve fair and competitive claims outcomes, in addition to providing strategic oversight, control and resolution over claims reserves, handling, loss adjustment and settlements, investigations, litigation and recovery.
- Lead the analysis of claims trends, data mining, reporting, industry trends, competitor practices, customers’ expectations, competitive claims loss and trend performance (i.e. against multiple portfolio channels) to ensure high impact operating results.
- Oversee the administration of day-to-day business operations and provide directive over policy administration-related areas, internal controls, cost reduction opportunities and operational systems (i.e., claims management framework) to uphold operational excellency, improve cost-effectiveness and compliance to laws and regulations, good corporate governance practices and enterprise risk management guidelines.
- Define and spearhead the development and effectiveness of customer service strategies and delivery to ensure exceptional customers experience (e.g., in relation to claims settlement) and market-leading service excellence in the industry.
- Direct the Claims teams and build the knowledge base of the function (including overseeing of learning & development of talents and training) to ensure proper and effective succession plans are in place for key positions and ensure regular communication of key imperatives.

III. JOB REQUIREMENTS
- At least 15 years of working experience in the insurance industry is preferred.
- Extensive understanding of insurance coverage interpretation, loss reserving and clients’ relationship management.
- Excellent understanding of end-to-end steps of claims life-cycle and management of all lines of claims from claims notification to closure.
- Experience in implementing improvements in processes
- Significant experience in progressive positions demonstrating technical, operational and managerial skills in the Claims area will be an added advantage.
- Possesses problem solving and influencing skills and is results-oriented
- Experience in overseeing Claims handling, evaluation & management, claims policy administration, Insurance Coverage Interpretation & Loss Reserving Management
- Experience in Claims cost and expense management & productivity analysis
- Possesses skills and interest in emerging Digital & Technology Synthesis as well as strategic insights & business intelligence
- Proficiency in the local language preferred

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