Senior IT Analyst

7 months ago

Ho Chi Minh City, Vietnam Renesas Design Vietnam Full time

Renesas Design Vietnam

***
- 31 Tan Thuan, District 7, Ho Chi Minh- Hybrid- Posted 1 hour ago- Skills:

- IT Support

Networking

**Top 3 reasons to join us**:

- Cutting-edge technology in semiconductor design
- Competitive compensation and benefit package
- Young, dynamic, team-oriented working environment

**Job description**:
**1**

This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC infrastructure.
**2**

**3**

**Principal Accountabilities**:

- Manage and maintain a global SCCM/MECM environment with of over 25,000 endpoints
- Provide direct end user support for escalated PC issues and needs.
- Identify improvements in existing functionality and recommend enhancements.
- Manage and deliver project activities as part of the overall roadmap.
- Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
- Be able to work with minimum supervision.
- Write and maintain appropriate documentation.

**4**

**Key Performance Measures**:_(How will success in the job be measured? These should relate to the Principal Accountabilities.)_
- The availability of the Configuration manager services to the business.
- Delivering project goals to the required standard and on time.
- Resolving personally assigned incident tickets promptly.

**Your skills and experience***:Knowledge, Skills and Experience**:_(What is required for fully acceptable performance in the job? Years’ experience, specific skills/knowledge - technical and non-technical)_
- 7 years’ experience supporting Windows client OS with minimum of 2 years supporting Windows 10
- 5 years’ experience developing, implementing, and administrating Microsoft Configuration Manager / MECM
- MECM/SCCM Certified preferred.
- Proficiency in PowerShell cmdlets and scripting.
- Problem solving skills coupled with a strong customer focus.
- Excellent communication both written and verbal.

**Qualifications**_: (enter formal qualifications typically necessary to do the job)_
- Bachelor or Master degree with relevant background (e/g Information Systems), or similar
- Proven track record of successful projects in the area of Microsoft MECM / SCCM

**Key Relationships**:_(What are the key internal and external relationships necessary for achievement of the job accountabilities)_
- Manager Global Endpoint computing team
- Digital Workplace Services - PC Management
- End User Support Services Team

**Why you'll love working here**:

- Renesas Design Vietnam Company Limited aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are: - Competitive salary/bonus based on working performance. - Excellent training program. - Opportunity for promotion. - Fair assessment. - 24/24 hour insurance package including social and medical and unemployed insurance - Dynamic people. - Team-oriented environment. - Sport activities and Annual company trip

**Renesas Design Vietnam**:
Who We Are: The World - Leading Embedded Solution Provider
- Company type
- IT Product
- Company size
- 1000+ employees
- Country
- Japan- Working days
- Monday - Friday
- Overtime policy
- Extra salary for OT

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