Customer Service Engineer

3 weeks ago


Ho Chi Minh City, Vietnam Siemens Healthineers Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?

**Then come and join our Vietnam team as a Customer Service Engineer (CSE) to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business and complete technical-oriented service tasks of various scopes, support in planning and managing in troubleshoot, installation, maintain the instruments and address customer support issues promptly and professionally.**

**Your tasks and responsibilities**:

- You are responsible for maintaining and installation of CT&MI Siemens machines.
- You are responsible for maintaining the operating system after installation, transfer, and technical guidance at units to put the system into operation if necessary.
- You are responsible for monitoring the operating status of project machines during operation, ensure work is performed according to the description table from assigned management, maintain machines according to assigned periodic schedules, and perform related work thoroughly related to repairing and resolving machine problems during the operational phase.
- You should always have a progressive spirit of learning, reading, understanding, and updating new documents from the company, striving to perform well the repair, maintenance and installation of CT&MI Siemens server systems.
- You should be able to work in groups, have a spirit of connection with exchanging and learning about work with group members. Record, evaluate, and promptly report factors that arise when handling incidents.
- You should participate in training courses for corporations and manufacturers.
- You should perform good customer service and related tasks when assigned.

**Your qualifications and experience**:

- You are a graduate with a degree in biomedical electronics, electronics, medical equipment engineering, biomedical physics, nuclear physics, etc.
- You have basic knowledge of medical equipment, specifically X-ray, CT Scanner, Ultrasound, Nuclear Medicine, etc.
- You have at least 3-5 years of experience in the field of medical equipment.

**Your attributes and skills**:

- You have good health, ability to communicate, and react quickly to all situations.
- You are good at English (foreign language ability: write, read and understand technical documents well).
- You are open to learn new things, enthusiastic and creative in work, have a sense of responsibility for assigned work.
- You are willing to go on business trips, ensuring good technical service response timely to all assigned situations.

**Our global team**:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

**To all recruitment agencies**: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.


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