Le Beaulieu

**Hạn nộp**: 04/01/2025 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
N/A
Cập nhật
06/12/2024 14:47
MÔ TẢ CÔNG VIỆC
**MAIN DUTIES**:
Administration
- Prepare all needed Micros request and submit it to Asst DFB for signature
- Control and acknowledge all store requisitions before to send it to Asst FB for signature
- Control and acknowledge all purchase requests before to send it to DFB for signature
- Control and record all Void made in the outlet
- Control the daily outlet revenue (logbook VS Income Auditor daily revenue report) and correct it in case of mistake
- Fill up the log book
- Issue the monthly training plan to Asst FB
- Issue Micros Card request
- Follow up on the implementation of any promotion / special events
- Fill up the weekly cleaning plan
- Fill up the weekly grooming check list
- Issue and follow up on all needed maintenance requests
- Fill up the daily acknowledgement form
- Send to FB office the weekly outlet team schedule
- Communicate to DFB and Asst DFB any areas of concerns
- Conduct the yearly assessment of the outlet team in an objective way
- Keep the outlet guests database updated and accurate
- Control all equipment in the outlet to ensure full Par Stocks
- Ensure that there is enough equipment to ensure smooth operations, any missing equipment must be reported to Asst FB
- Conduct monthly linen inventory
- Conduct monthly cutlery inventory along with stewarding hotel
- Conduct briefing before each service and communicate on all out of stock items
- Monitor Void made in the outlet
- Conduct Monthly Assessments of the Supervisors

Financial and Revenue Responsibilities
- Communicate the financial target (budget) to the team
- Is active and work hard to reach the budget
- Monitor the cost linked to the operations

Training and Human Resources Management
- Develop trainings in accordance to the operational needs
- Train the team on a regular basis and in accordance to the training plan
- Issue training checklist for all given training
- Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
- Fill up all staff requisition forms to be given to DFB for signature at least 2 weeks prior the actual date staff is needed
- Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities
- Ensure full guest satisfaction at any time
- Develop customer loyalty and recognition
- Introduce and up sell any special events / promotions
- Gather guest feedback and report to Outlet Manager and supervisors
- Work hard to satisfy any guest requests

Operational Responsibilities
- Manage the entire outlet team
- Ensure smooth and efficient service at any time
- Ensure an extremely detailed service
- Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature )
- Ensure good communication between kitchen, bar and service team
- Check all buffet set up
- Check restaurant and table set up
- Know and ensure full follow up on the Sofitel brand standards
- Ensure and control the cleanliness of bar counter (if any), back office and service stations
- Ensure proper organization of each service stations
- Ensure efficient sequence of service
- Follow up that all given training are fully followed by the staff
- Handle and follow up on any guests complains
- Report any guest complains to Asst DFB
- Check overall conditions of the restaurant

Meetings to attend / lead
- Attend the daily F&B morning briefing
- Attend be monthly promotion meeting
- Attend the weekly pre con meeting
- Attend the monthly FB manager meeting

Miscellaneous
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Opportunity to grow at the property, the company and across the world

YÊU CẦU CÔNG VIỆC

**QUALIFICATIONS**:

- Solid proven communications & customer interaction ability
- Ability to work well and deliver under pressure, manage duties within deadlines
- Excellent organizational skills and attention to details

YÊU CẦU HỒ SƠ
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