Customer Service Specialist

2 weeks ago


Ho Chi Minh City, Vietnam Công Ty TNHH Elliot Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Guiding and supporting customers to use company’s system.
- Respond promptly to customer inquiries.
- Maintaining customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Follow up on customer interactions, provide feedback on the efficiency of the customer service process.
- Other tasks will be discussed while interview.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Parking allowance
- Lunch and telephone allowance after completing the probation period
- Benefits for employees will be counted according to Vietnamese Labour Laws
- 12 days of paid annual leave
- Competitive salary package with 13th month bonus and review every year
- Working in an energy and dynamic environment
- Monthly lunch/dinner with colleagues, year quarter movie day
- Working hours: Mon - Fri, 08:30 AM - 05:30 PM, Sat, 08:30 AM - 11:50 AM (lunchtime: 11:50 AM - 12:50 PM)
- Commission VND 500,000 - 1,000,000 for a new using client
- Grab Service for business trips within HCMC

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Ability to stay calm when customers are stressed or upset.
- Self-motivated, patient and hard-working.
- Proficient in MS Office, especially Excel and PowerPoint.
- Ability to multi-task, prioritize, and manage time effectively.
- Good communication and presentation skills.
- Experience working with customer support.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Không yêu cầu



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