Senior Officer, IT Operations
3 weeks ago
26 Jun 2023**Senior Officer, IT Operations (40001120)**:
- Category: Technology Division- Job Type:
- Facility:
**Job Purpose**:
**Key Accountabilities (1)**:
Main work:
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
**Key Accountabilities (2)**:
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
**Key Accountabilities (3)**:
Maintain a stable operation system:
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
**Key Relationships - Direct Manager**:
Operation Director
**Key Relationships - Direct Reports**:
Officers and employees
**Key Relationships - Internal Stakeholders**:
Departments in IT and business
**Key Relationships - External Stakeholders**:
Service Provider Partner
**Success Profile - Qualification and Experiences**:
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- Have worked in the IT field for at least 5 years.
- At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
Foreign language
- English, according to TCB's regulations in each period.
Other requirements
- International Certificate of System.
-
Senior Officer, IT Operations
1 month ago
Hanoi, Vietnam Techcombank Full time15-May-2023**Senior Officer, IT Operations (40001120)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: **Key Accountabilities (1)**: Main work: - Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2. -...
-
Senior Office Operations Executive
4 weeks ago
Hanoi, Vietnam Positive Thinking Company Full time**We are a Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work!** At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your passion,...
-
Senior Officer, Office Service Management
4 weeks ago
Hanoi, Vietnam Techcombank Full time19 Mar 2024**Senior Officer, Office Service Management (40000705)**: - Category: Operations Division- Job Type: - Facility: Operations**Job Purpose**: - The job holder performs the work according to the assigned professional expertise related to General Office Services. Ensure compliance with quality commitments and compliance with the Bank's processes and...
-
Senior Finance Officer
4 weeks ago
Hanoi, Vietnam WVV Full time**WORLD VISION VIETNAM** **WVV Senior Finance Officer** - Work base: Hanoi For detailed Job advertisement, Job description please find on World Vision Vietnam 's career page: WVV Senior Finance Officer - Head Quarter - World Vision Vietnam (wvi.org.vn) **TERMS OF REFERENCE** **WORK CONTEXT / BACKGROUND** World Vision is a Christian relief, development...
-
Senior Officer, Devsecops
4 weeks ago
Hanoi, Vietnam Techcombank Full time20 Mar 2024**Senior Officer, DevSecOps (40001147)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: The Senior Engineer, DevSecOps is responsible for providing communication, integration, automation, and fluid cooperation between all cross-functional teams to plan, develop, test, deploy, release, and maintain a solution;...
-
Senior Officer, IT Administration
4 weeks ago
Hanoi, Vietnam Techcombank Full time23 Jan 2024**Senior Officer, IT Administration (40001108)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies **Key Accountabilities (1)**: 1. IT Administration: - Coordinate IT division activities and...
-
Wvv Senior Finance Officer
4 weeks ago
Hanoi, Vietnam Tổ chức Tầm nhìn thế giới tại Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) WORK CONTEXT / BACKGROUND World Vision is a Christian relief, development and advocacy organization working to improve the quality of life of people, especially children who are marginalized and living in poverty. World Vision helps all who are in need, regardless of their religion, race, ethnicity...
-
Senior Officer, Strategic and Performance Debt
4 weeks ago
Hanoi, Vietnam Techcombank Full time20 Mar 2024**Senior Officer, Strategic and Performance Debt Collection (40001229)**: - Category: Unsecured Collection- Job Type: - Facility: Debt Collection**Job Purpose**: - Improve the efficiency of debt collection activities on the basis of implementing: + Propose to build operating models, regulations, modern and effective systems/tools to meet the...
-
Senior Officer, Digital Creative Content
6 days ago
Hanoi, Vietnam Techcombank Full time21 Jul 2023**Senior Officer, Digital Creative Content**: - Category: Digital Office- Job Type: - Facility: Marketing**Job Purpose**: The job holder: - Develop Techcombank's digital marketing activities to improve business efficiency, brand image and digital marketing experience of customers. - Ensure proper operation, implementation, monitoring and...
-
Senior Officer, Digital Marketing
4 weeks ago
Hanoi, Vietnam Techcombank Full time5 Sep 2023**Senior Officer, Digital Marketing (40000584)**: - Category: Digital Office- Job Type: - Facility: Marketing**Job Purpose**: The job holder: - Develop Techcombank's digital marketing activities to improve business efficiency, brand image and digital marketing experience of customers. - Ensure proper operation, implementation, monitoring and...
-
Senior Officer, Digital Marketing
4 weeks ago
Hanoi, Vietnam Techcombank Full time23 Feb 2024**Senior Officer, Digital Marketing (SEO)**: - Category: Digital Office- Job Type: - Facility: Marketing**Job Purpose**: The job holder: - Develop Techcombank's digital marketing activities to improve business efficiency, brand image and digital marketing experience of customers. - Ensure proper operation, implementation, monitoring and...
-
Senior Officer, Credit Solution Management
1 month ago
Hanoi, Vietnam Techcombank Full time20-Feb-2023**Senior Officer, Credit Solution Management - MM and USME (40000630)**: - Category: Business Banking Division- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder responsible for conducting contact activities with customers according to procedures, instructions and standards of TCB, credit evaluation (1st time) at the...
-
Senior Officer, Credit Solution Management
4 weeks ago
Hanoi, Vietnam Techcombank Full time21-Feb-2023**Senior Officer, Credit Solution Management - MM and USME (40000630)**: - Category: Business Banking Division- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder responsible for conducting contact activities with customers according to procedures, instructions and standards of TCB, credit evaluation (1st time) at the...
-
Chief Operating Officer
4 weeks ago
Hanoi, Vietnam seal commerce asia Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Chief Operating Officer (COO)**: - **Mã tin đăng: 3274591**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
(Senior) Technical Officer
7 days ago
Hanoi, Vietnam family health international Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **(Senior) Technical Officer**: - **Mã tin đăng: 3338441**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
Officer, Office Service Management
1 month ago
Hanoi, Vietnam Techcombank Full time17-Apr-2023**Officer, Office Service Management (40000706)**: - Category: Operations Division- Job Type: - Facility: Administration**Job Purpose**: - The job holder performs the work in accordance with the assigned professional expertise related to office services. Ensure compliance with the quality commitment and compliance with the bank's processes and...
-
Senior Officer, Retail Banking
4 weeks ago
Hanoi, Vietnam Techcombank Full time19 Mar 2024**Senior Officer, Retail Banking (40001006)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - The job holder...
-
Senior Officer, Retail Banking
4 weeks ago
Hanoi, Vietnam Techcombank Full time26 Jan 2024**Senior Officer, Retail Banking (40001006)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - The job holder...
-
Hanoi, Vietnam Techcombank Full time14 May 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt...
-
Hanoi, Vietnam WVV Full time**Job code** **Location: Hanoi** **Term: Full-time** **Deadline: March 31, 2023** **Background** World Vision is a Christian relief, development and advocacy organization working to improve the quality of life of people, especially children who are marginalized and living in poverty. World Vision helps all who are in need, regardless of their religion,...