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Operation Specialist
4 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
As an Operations Specialist, you will manage the day-to-day operations of the business, ensuring everything runs smoothly and efficiently. You will manage cash flow, address customer issues related to bank accounts and financial transactions, reconcile data with systems, and ensure timely payments to Merchants/Partners. You will work closely with other departments to support Merchant onboarding, operations, and dispute resolution:
- Monitor day-to-day operations, track and report performance, and recommend improvements as necessary.
- Collaborate with internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for merchant payment-related concerns.
- Work closely with the Product team and recommend back-end tools to improve customer service.
- Interact with customers and merchants, answer questions, and resolve issues.
- Support merchants with onboarding, operations, payment-related issues, disputes, and sustainable solutions.
- Contribute to process improvement in merchant support by identifying issues, recognizing trends, and sharing reports with the team.
- Assist the Operations leader in developing, planning, and coordinating operational activities and training for merchants.
- Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Health insurance package for the whole family, free food at the office, Grab for Work allowance
Be part of a winning team with exponential growth regionally, recruiting world-class talent
Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor's degree or higher in Business or Commerce.
- At least 02 years of experience in merchant support, operations in rewarding products, E-commerce, technology, or related fields.
- Good problem-solving skills, the ability to search for solutions and make quick decisions, and good communication skills are also essential.
- Good communication skills, and ability to work independently and in a team.
- Experience working with CRM tools, data management, and performance reporting.
- Willingness to work in a dynamic and constantly changing environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office and Google Suites is preferable.
- Benefits
- Full salary during probation, 13th-month salary bonus, Performance-based bonus.
- Macbooks and necessary equipment provided.
- 16 days of annual leave and 6 days of sick leave.
- Premium healthcare for employees and 50% subsidies for 3 dependents.
- Generous Grab for work allowance.
- Flexible work hours.
- Onsite lunch with 5 options each day, including a vegetarian option.
- Free coffee, tea, snacks, fruit all-day and Happy Hour every Thursday.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Quản Lý Sản Xuất,Vận Hành/Sản Xuất
Đại Học
Không yêu cầu
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