QA Manager

4 weeks ago

Ho Chi Minh City, Vietnam Abbott Laboratories Full time

**Role**:
Responsible for ensuring our products meet the established standards of quality including reliability, usability and performance required for distribution and the market.

**Main responsibilities**:

- Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Establish quality objectives of the department. Develop continuous improvement of staff and operation to achieve high performance and productivity. Summarize and report to the management on QA operations (KPI, S&OP)
- Manage and oversee the development and implementation of quality assurance procedures, processes and standards to ensure alignment to global Abbott quality policy and local regulatory guidelines
- Recommend improvement on policies, practices and processes to ensure the attainment of product quality standards to comply with all GSP/ISO standards and principal’s requirement
- Evaluate QA system at warehouse as per requirements from principals including: ISO 9001:2015, GxP or BOD. Participate and assist the management in any principal audit
- Coordinate with warehouse and other departments to prepare for the internal audit, external audit, and QA monitoring
- Monitor, evaluate and deliver quality inspection report of non-conformity activities of Logistics
- Provide specialist technical advice and support to management and staff on quality assurance matters in accordance with established policies, procedures and legislative requirements
- Direct and train QA Staff to strictly follow the procedures and work instructions of the Company and department. Monitor daily operation of QA department
- Train new QA Staff, logistics staff to comply with GxP, SOP, product knowledge, product safety and hygiene, operation guideline, etc.
- Work closely with customer service to understand customer’s complaint regarding to the quality matters, cooperate with other department and principal for a quickly corrective and preventive action
- Quality visits top customers/ Quality evaluation Direct Agency
- Certify Suppliers regarding to product quality
- Submit reports based on actual activities to BOD for regular reviewing
- Carry out other tasks as assigned by the management
- Provide leadership, guidance and expertise to the entire team within a dynamic matrix organization. Work with the team to ensure ongoing development of their expertise, quality execution and achievement of career goals.
- Supervise the work of the entire team and provide feedback and counsel to improve efficiency and effectiveness as well as career road map

**Requirements**:

- Prior experience in Quality Assurance field with food/ milk (nutrition) / pharmaceutical background are preferred
- At least 2-year experience at Manager level with significant achievements
- Strong communication and analytical skills, good partnering with stakeholder
- Able to work under pressure to provide quick support for adhoc requests

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