Payments Processing Manager

1 week ago

Ho Chi Minh City, Vietnam Deutsche Bank Full time

Vietnam Branch Operations is looking for a Payment Processing Manager

The Payments Processing Manager is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

The Payments Processing Manager undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.

The Payments Processing Manager may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

**Position Specific Responsibilities and Accountabilities**
- Responsible for the timely, complete and accurate processing of payments ensuring that all deadlines and relevant SLAs have been met. In case of physical cash/valuables processing, this includes the proper handling of physical cash/valuables movements from the vault and recording of these movements into relevant registers.
- Meets and/or exceeds production and quality standards endemic to the function.
- Adheres to all relevant key operating procedures ensuring for risk mitigation.
- Where appropriate, builds and maintains relationships with internal partners (internal clients) to provide a point of contact within the functional team for time critical, complex payments.
- Collaborates with Information technology (IT) and User acceptance Tests (UAT), supporting mandatory tests and operational checkouts for system deployments.
- Provide input, as appropriate, to product/function/process development to ensure a superior offering in the face of changing client needs and market trends.
- Ensures timely escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of risk mitigation and/or control solutions.
- Participates in the design and implementation of strategies to ensure continuous process improvement and partners with relevant internal stakeholders to scope and define projects.
- Participates in periodic reviews of the efficiency and effectiveness of operational processes
- Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement and transparency.
- Undertakes some basic root cause analysis in order to resolve issues and suggest solutions.
- Actively supports achievement of the Bank’s/division’s strategy, and ongoing alignment of activities with the organisation’s priorities.
- Prepares Key Operating Documents (KODs)/Desktop Procedures (DTPs) for new processes and ensures regular updates to reflect changes to processes.
- Demonstrates personal support to the achievement and maintenance of a high performance culture in which people management and development is a key priority. Demonstrates personal commitment to supporting colleagues within the team.
- Demonstrates personal commitment to the Bank’s values.
- Adheres to Bank Policies and Procedures and drives compliance within the team.
- Takes ownership for own development and career management, seeking opportunities to develop personal capability and improve performance contribution.
- Participate as the main person in charge in process automation, projects/initiatives

**Experience/ Exposure**
- Minimum of 8 years of relevant practical experience, product and system knowledge in the product line.
- Good analytical skills, flexible regarding production problem solving.
- Good communication skills, fluent in English and local language where appropriate (written/verbal).
- Effective problem solving and analytical skills.
- Advanced computer skills, especially Excel, Power Point.
- Good team player, able to work in virtual global teams and a matrix organisation.
- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering.
- Open minded, able to share infor

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