IT Helpdesk

Panasonic Vietnam Group - Panasonic R&D Center Vietnam (PRDCV)

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- Lotte Tower, 54 Lieu Giai, Ba Dinh, Ha Noi- At office- Posted 11 hours ago- Skills:

- Linux

System Admin

IT Support

**Top 3 reasons to join us**:

- Lộ trình phát triển sự nghiệp đa chiều
- Cơ hội đào tạo, công tác tại Nhật, Singapore, Mỹ..
- Mức lương hấp dẫn, chế độ thưởng dựa trên năng lực

**Job description**:

- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
- Handle asset management, maintain inventory, and liaise with vendors.
- Maintain and monitor office network infrastructure, IT security and antivirus tools.
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
- Implement activities and train employees on information security.
- Monitor networks, databases, and computer systems and create a risk management plan for IT systems.
- Perform security updates and build firewalls and other security features, and assess security practices and procedure

**Your skills and experience**:

- Must have
- Minimum 1-2 years of relevant experience operating in a similar role.
- Knowledge of computer hardware, software, and OS (Windows, Linux and Mac)
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
- Experience implementing ISO27001 or have information security certificates is a plus.
- Professional Qualification - Microsoft Certified/CCNA is a plus.
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- 2. Nice to have
- Passionate in IT technology and wants to make a difference with technology solutions.
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills

**Why you'll love working here**:

- Panasonic R&D Center Vietnam was established in April 2007, is a company specializing in R&D of Panasonic Group in Vietnam with the aim of enhancing R&D activities in the field of digital home appliances, automation, mobility in Vietnam, providing R&D services for software solutions in today's hottest fields such as AI, Cloud, IoT in a chain of R&D centers of worldwide corporations
- 1. Career Path Development
- Long-term multi-career roadmap;
- Learning & development (Language Training, Technical Training, Soft-skill Training, On-job Training, etc.)
- Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)
- 2. Work-life Balance
- Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week)
- Additional special holiday
- 3. Compensation package
- Attractive salary
- Competitive bonus package depend on abilities, performance and competencies
- Diversified allowance scheme
- 4. Wellness
- Well-protected with 24/7 personal accident and medical care insurance;
- Well-designed Annual Health Check-up program;
- 5. Activities
- Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day
- Summer Vacation (Trip to famous tourist spots domestic/ overseas, )

**Panasonic Vietnam Group - Panasonic R&D Center Vietnam (PRDCV)**:
Let’s Challenge Together And Update Yourself
- Company type
- IT Outsourcing
- Company size
- 51-150 employees
- Country
- Japan- Working days
- Monday - Friday
- Overtime policy
- Extra salary for OT