Technical Service Trainee

2 weeks ago


Ho Chi Minh City, Vietnam B. Braun Vietnam Co. Ltd. Full time

**Duties and responsibilities**:

- The position holder will demonstrate accountability for implementing company's after sales service, acting as service representatives to make sure that all the safety requirements & good operation of products are met.
- Carry out service, installation, maintenance, and reparation of designated product range as assigned by Manager
- Technical Service following WS working principle to ensure customer satisfaction in terms of quality, timeliness and service mindset
- Provide out of hours technical service support and complete individual mandatory weekend work provision
- Attend product training courses (Vietnam and abroad) and work towards completion of professional certificates in order to build competence in providing technical assistance and support to customers
- Consult and train users for smooth operations of the products. Be able to articulate technology and product positioning to both business and technical users.
- Co-operate and support other departments for product demonstration at seminars, exhibition events (if any)
- Receive and handle all complaints from customer
- Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
- Complete all personal administration in a timely and accurate manner
- Feedback to relevant internal teams for necessary action should any customer complaints arise or any movement in the market and competitors.
- Report all service activities to direct report line manager

**Professional competencies**:

- Bachelor's or Engineering Degree, especially in Medical Equipment, Biomedical Engineering, Electrical/ Electronic with 0-1 year of working experience
- Have experiences in technical services of Medical Devices (Installing, Service after sales)
- Fresh graduates are welcome.

**Personal competencies**:

- Creative & hard working
- Willing to work in field

**What we offer**:
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

**Closing date**:

- 21.01.2023



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