IT Helpdesk

**IT Helpdesk - HN**

**About AstraZeneca and AstraZeneca Vietnam**

**AstraZeneca**

**AstraZeneca Vietnam**

As a Foreign Invested Enterprise with over 550 members, AstraZeneca is investing into Vietnam 310 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the domestic biopharmaceutical R&D and manufacturing capabilities.

Over the last three decades accompanying Vietnam’s sustainable development, AstraZeneca has run several impactful programmes in collaboration with the Government, Ministry of Health and healthcare partners to promote disease awareness, prevention and early detection. In recent years, AstraZeneca Vietnam has received several certificates of merit from the Prime Minister and Minister of Health, for excellent contributions to Vietnam’s vaccine diplomacy, fight against COVID-19 and advancement of cancer treatment and disease awareness. The company has also been recognized among Vietnam’s Top 100 Best Places to Work (2018 - 2022) with various other industry awards from BritCham, EuroCham, and government agencies.

**What you’ll do**:
**Job Description / Capsule**

IT Helpdesk responds to and resolves support requests from end users within the organization, including hardware and software installation, configuration, and troubleshooting.
- Technical Issue Resolution: Helpdesk receives and addresses technical issues such as network connectivity loss, operating system errors, viruses, and other related problems. They provide solutions and guidance to users for issue resolution.
- Monitoring and Reporting: Helpdesk monitors and records user issues and support requests. They generate reports on the status and trends of technical issues to improve processes and support performance.

**Typical Accountabilities**
- User Support
- Incident Management
- Troubleshooting
- Remote Support
- Asset Management
- Knowledge Base Management

**Education, Qualifications, Skills and Experience**

**Essential**
- Bachelor's degree in IT.
- Attention to detail.
- Supportive, collaborative, and teamwork-oriented.
- Up-to-date on the latest trends.
- Ability to work effectively under pressure.
- English is an advantage

**Desirable**
- Customer Service Skills
- Problem-Solving Abilities
- Proactive Approach

**Why AstraZeneca?**:
At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and fuel your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and is always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.

**What will you get?**:
**So, what’s next?**:
If you are already inspiring yourself to join our dream team, we can’t wait to hear from you.

If you are ready to bring new insights and fresh thinking to the table, Brilliant We have one seat available, and we hope it’s yours.

**Where can I find out more?**: