Service Improvement Lead, Usaid Local Capacity

4 weeks ago

Hanoi, Vietnam Creative Associates International Full time

Overview:
Creative Associates International seeks a Service Improvement Lead for the anticipated USAID-funded Local Capacity Development (LCD) activity in Vietnam. This will be an approximately $20M, five-year activity with the overall goal to support the capacity of and engagement between sub-national government, local organizations, and other local stakeholders, leading to more transparent policymaking, effective implementation processes, and better delivery of services to Vietnamese citizens.

The
**Service Improvement Lead **will be responsible for leading and overseeing technical implementation of all activities for the component. The position will implement identified and prioritized public service solutions/initiatives.

**Responsibilities**:

- Lead all efforts to launch evidence-based public service solutions/initiatives to address identified issues.
- Ensure improvement of public service solutions/initiatives.
- Ensure additional resources are mobilized from the private sector, other donors, government resources, or other resources.
- Collaborate with a range of partners, including but not limited to USAID, international donors, implementing partners, and inter-agency initiatives.
- Ensure program implementation is in accordance with USAID and Creative policies and procedures.
- Other duties as assigned.

Qualifications:

- Master’s degree or equivalent years of experience in social/political sciences, public administration, development studies, economics, law and governance/decentralization related discipline.
- Minimum eight (8) years of progressive experience in public administration, local government support, or governance reforms in Vietnam.
- Expertise in working with counterparts/stakeholders at various levels of government and the private sector in Vietnam, and decentralization and strengthening local community relations and oversight mechanisms.
- Demonstrated ability to communicate clearly, concisely, and persuasively both orally and in writing, and deliver presentations, training, and facilitate meetings effectively and cross-culturally.
- Native fluency in Vietnamese required. Advanced proficiency in English highlydesired.

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