Quality Controller
8 hours ago
**POSITION OVERVIEW**
**COMPENSATION**
- 12,000,000 VND - 17,000,000 VND monthly
**WORKING HOURS**:
This is a full-time position requiring 40 hours per week, as follows:
- Monday:
- Evening Shift 8:00 PM to 12:00 AM Vietnam Time (4 hours)
- Tuesday-Friday:
- Morning Shift: 8:00 AM to 12:00 PM Vietnam Time (4 hours)
- Evening Shift: 8:00 PM to 12:00 AM Vietnam Time (4 hours)
- Saturday:
- Morning Shift: 8:00 AM to 12:00 PM Vietnam Time (4 hours)
- Zoom meetings required during working hours.
**RESPONSIBILITIES**:
- Evaluate all departments to assess communication effectiveness and service quality; ensuring efficient assistance, high communication standards, and adherence to company protocols.
- Review recorded calls, messages, and interactions to ensure all departments meet company standards and deliver excellent customer service.
- Manage, organize and review contracts (lease renewals, employee, labor contracts, etc.), ensuring they are up-to-date and aligned with company needs.
- Analyze current operations and implement process improvements to enhance operational efficiency and overall service quality.
**QUALIFICATIONS**:
- 2-3 years of experience in Quality Control or Administrative Assistant roles
- Strong written and spoken communication skills in both English and Vietnamese
- Bachelor’s degree in Business Administration or other related field
- Previous experience in the property management or real estate industry will be a plus point
- Detail-oriented with the ability to spot errors and inconsistencies in different departments
- Excellent attention to detail with the ability to work both independently and collaboratively
- Ability to analyze processes, identify areas of improvement, and implement changes effectively
**BENEFITS**:
- Opportunities for professional development and career growth
- 16 Paid Time Off (PTO) per year
- Floating Holidays
- Annual salary review
- Supportive and collaborative work environment
Pay: From 12,000,000₫ per month
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