Fulltime Receptionist

Hanoi Family Medical Practice

298 I Kim Mã, Ba Đình, Hà Nội View om Map

Post Date: 22/08/2023

Applications 0

Views 2

**Job Detail**:

- Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 0-1 Years- Gender- Male/Female- Sector- Hanoi- Industry- Interpreter/Translator, Tourism/Hotel/Airline, We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam. We are seeking
**Fulltime Receptionist** to join our multi-national team of professionals in Hanoi, Vietnam.

This is the job for the Receptionist/Customer Service with at least 01 year experience and would like to challenge him/herself in the modern international healthcare service environment. The recruited staff may start working as soon as possible in late August or September 2023.

Work location: Hanoi, Vietnam/ Salary range: $400 to $600

**Responsibilities**:

- Greet patients, advice patients of consultation fees, after hour’s charges, Public holiday charges & specialist services & charges. Obtain insurance information & any other necessary data, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
- Inform patients’ on-time on any changes of schedule.
- Liaise with doctors, nursing staff, and insurance claims department.
- Translate/ Interpret for doctors and patients when needed.
- Process payment and issue/correct/modify/cancel invoices.
- Explain practice arrangements and requirements for new and existing patients; give new patients the “new patient package”.
- Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.
- Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
- Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.
- Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.

**Requirement**:
**Qualifications**:
**Job Requirements**:

- Holder of a diploma or equivalent degree.
- Customer relation/interaction background would be an advantage.
- At least 01 year’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.

**Key Capabilities & Skills**
- Fluency in English and Vietnamese is a must.
- Excellent communication and interpersonal skills.
- Good problem solving skills and ability to handle conflicts.
- Ability to work well under pressure and work in shift.
- Positive attitude, able to be multi-tasked.
- Well-groomed, pleasant outlook is a plus.

**Benefits**:

- Attractive remuneration package
- Annual health check.
- 20 paid leave per year.
- Medical examination and treatment for employee and family members
- 44hrs working per week

**Contact***:
**Keywords**:
receptionist