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1st Level Solution Expert
1 month ago
Company Description
- The Bosch Group is a leading global supplier of technology and services. In 2013, its roughly 281,000 associates generated sales of 46.4 billion Euros. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth_
- RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited is 100% owned subsidiary of Robert Bosch GmbH._
- RBVH has started its operations from 19th October, 2010 at e-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development.) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally._
**Job Description**:
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
**Qualifications**:
- Advance or higher Japanese level (verbal & written)
- Advance English language level (verbal & written)
- Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Basis knowledge in Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Ideally having already experience in a customer service environment
Additional Information
Why **BOSCH**?
Because we don't just follow trends, we **create **them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
**Benefits and Career Opportunities**
- Working in one of the **Best Places to Work i**n Vietnam
- Join a dynamic and fast growing global company (**English-speaking** environment)
- ** 13th-month salary bonus **+ attractive **performance bonus **(you'll love it) + annual performance appraisal
- ** 100% monthly basic salary** and **mandatory social insurances** in 2-month probation
- ** Onsite opportunities**: short-term and long-term assignments
- ** 15++ days of annual leave **+ 1 day of birthday leave
- Premium health insurance for employee and **02 family members**:
- ** Flexible working time**:
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- ** Fitness & sport activities**: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events