IT Hardware Team Leader

6 months ago

Hanoi, Vietnam Talentnet Full time

Financial Services

**RESPONSIBILITIES**:

- Support Department Head to lead Information Technology Department of Vietnam and enable the alignment of business and technology overseeing IT Governance involving strategic alignment, value delivery, risk management, resource management and performance management.
- Set up procedures to assess the integration and interoperability of complex IT processes such as problem, change and configuration management
- Launch and manage a project management framework for all IT projects and risks associated with.
- Set up effective IT control practices and their monitoring are required to avoid breakdowns in internal control and oversight, increase efficiency, use resources optimally and increase the effectiveness of IT processes.
- Manage and operate regulatory environment for organization in Vietnam.
- In charge to check compliance of local regulation (i.e SBV Circular 09) and HO/Regional rules
- Coordination for audit both internal/external with relevant Dept.
- Conduct change management to ensure that the payment / regulatory environment stays updated always
- Support to conduct regular / periodic Disaster Recovery (DR) drills to ensure readiness of regulatory infrastructure in DR site.
- Write / Update procedure manuals/ work instructions for the department as appropriate and relevant.
- Maintain daily performance of regulatory environment in a demonstrable manner.
- Conduct event, incident, problem, and capacity management routines to ensure that the regulatory environment is always available as and when required either from main office or DR site.
- Keep a regular connection with regulatory in the most cost-effective approach.
- Resolve technical problems with IT infra/app/security systems
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware related to regulatory environment and business requirements.
- Conduct regular SLA discussions with relevant vendors to ensure that the vendors operate in the framework defined for them.
- Respond to staff queries in a satisfactory and department established manner. Walk end users through problem solving process.
- Train both business staff and IT for effective utilization of regulatory environment
- Management of bank permanent staff and contract staff in Governance team

**Key competencies**:

- Excellent communication, negotiation and interpersonal Skills.
- Stakeholder Management Skills.
- Project Management Skills.
- Strong leadership.
- Experience of managing IT planning, compliance, IT audit, contract/vendor management
- Proven ability to work in a fast-paced technical and business environment, and able to multi-task whilst delivering high quality solutions.
- Strong analytical and creative problem-solving skills. Logical and efficient, with keen attention to detail.
- Strong innovative mentality and mindset with strategic view.
- Excellent listening, interpersonal, written, and oral communication skills.
- Highly self-motivated and directed. Strong sense of urgency and ability to function independently without supervision.

**REQUI**REMENTS**:

- University degree or master’s in Computer Science, Manage Information Science, Commerce / Business Administration, Banking and Finance or equivalent
- English level: Upper intermediate and advanced level who can express themselves fluently, flexibly, and effectively for all purposes.
- Minimum 10 years or more working in Mid to Large cap banks, within IT/Security department preferred.
- Should have worked in Banking-IT related areas/projects involving IT Policy and Planning Financial Networks and Applications/ Financial Information Systems/ Payment Technologies, etc.
- Deep underatanding Vietnam local regulatory reporting,
- Deep understanding of strategic IT planning and compliance check.
- Basic undertanding of banking systems
- Basic understanding of hardware, middleware, Network and cloud based solution.
- Basic understanding of system security and cyber security.
- Basic underdstanfing of traditional banking product & operation as business domain knowledge.

**For more information, please contact**:

- Ms. Nguyen Thi Hoai (84) 24 3936 7618 - Ext: 163

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