IT Helpdesk

Job No: HN_IT Helpdesk_1024

Job type: Full time

Location: Hanoi

Categories: Technology

Grant Thornton (Vietnam) Limited is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solution services. We have a professional team of 13 Partners and more than 350 professional staffs in offices located in Hanoi and Ho Chi Minh City.
- Duties and Responsibilities_
- Diagnose and resolve hardware and software issues.
- Provide guidance on software usage to end-users.
- Assist with the setup and configuration of computers and peripherals.
- Follow established procedures for issue escalation.
- Respond to help desk tickets and service requests.
- Document support interactions, troubleshooting steps, and resolutions.
- Maintain an inventory of hardware assets.
- Assist with user onboarding and offboarding processes.
- Ensure compliance with security policies.
- Collaborate with IT administrators for complex problems.
- Report and address security incidents or vulnerabilities.
- Other duties as assigned.
- Required Qualifications/skills_
- Education: A degree in Information Technology or a related field is preferred.
- Experience: 0-1 years of experience in IT Support or a related role.
- Technical Skills: Proficiency in Windows, and Linux Operating Systems; knowledge of network protocols and configurations.
- Soft Skills: Strong problem-solving abilities, good interpersonal and communication skills.
- Desired competencies:_
- Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role;
- Adaptability: Shows agility and easily adjusts to changing work situations; and
- Ownership: Takes responsibility for own actions and learns from experience.
- Application Requirements:_
- Application and resume must be in English and attached with a recent photo, and copy of the transcript;
- Name your file with quoting reference (Application - IT Support - Hanoi Office);