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Sea Logistics International Supply Chain Manager

2 months ago

Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

Thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Vietnam office is looking for a Sea Logistics International Supply Chain Manager to join their Sea Logistics team.
- ** Your Role **:You will be leading, directing and optimizing your International Supply Chain (ISC) customer care team to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction + service delivery in line with global ISC standards.
- ** Your Responsibilities**:

- To focus on customer engagement, satisfaction, retention + growth through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics + regional management to optimize the customer experience.
- To own, monitor + drive all ISC development activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, ensuring high level of data quality + timeliness including customer reporting.
- To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient purchase order + shipment management.
- To ensure delivery against all financial targets + strategic objectives for ISC.

**Your Skills and Experiences**:

- Bachelor Degree in Economics, Import/ Export, Logistics, or related fields
- At least 8 years working in Sea Logistics with 03 years at similar level;
- International Experience / background - International Management team and customers to manage.
- Excellent communication and influencing/ negotiation skills
- Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
- Solid experiences of sea freight / logistics market and import-export regulations
- Customer Management, stakeholder management (relationship build-up / complaint handling / constructive challenge and support) and ability of managing multiple tasks under time pressure with positive attitude

**About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Dieu Nguyen
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