Reservation Agent

**Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
3
Nơi làm việc
Quận Hải Châu - Đà Nẵng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
18/02/2025 17:20
MÔ TẢ CÔNG VIỆC
**Job Description**:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
QUYỀN LỢI ĐƯỢC HƯỞNG

**Benefits**:
Receive full salary in probation
Training and learning in Marriott International
05 working days | 02 days off per week
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Participating in ultimate phenomenal activities for employees
National and international training courses
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5-star hotel group in the world
YÊU CẦU CÔNG VIỆC
Problem solving, project management, computer competences, teamwork, and communication.
English skills
Essential in Smile/ Opera
YÊU CẦU HỒ SƠ
For further information, please contact Human Resources Department: 0917 993 715 (Ms. Chi)