Customer Service Associate

2 weeks ago


Ho Chi Minh City, Vietnam Viet Capital Securities Full time

CUSTOMER SERVICE ASSOCIATE

deadline

2023-06-30T00:00:00.000Z

detail

**Department**:Customer Service

**Report to**:Head of Customer Service Department

**Key Responsibilities**:
Support Foreign Institutions/Individuals, Fund Management Company:

- Instruct clients/brokers to get Securities Trading Code, open custody/trading account.
- Change information, transfer Custodian, close account, and other related to account information (process with VSD).
- Support domestic, overseas remittance and provide supporting documents to Bank.
- Send trade confirmation to clients and Custodian accurately and quickly.
- Release trades in Omgeo/CTM.
- Instruct clients to sign documents of securities depository, transfer, block & release shares,and work with other team to complete.
- Make daily/weekly/monthly report to clients/IST/Accounting/SSC/HOSE.
- Check and reply mailbox Customer Service, website + Facebook.
- Be in charge of auction, covered warrant, ETF, trading error correction.
- Comply with policy of confidential client information.

**Job Requirements**:

- Graduated from university/college specializing in Economy, Foreign Trade, Finance, Accounting, Auditing, Banking.
- Having at least 2-year-experience to working at securities companies.
- Good at English (communication and writing).
- Good at MS Office (Word, Excel).

**Benefits**:

- Working time: 5 days/week (Monday to Friday).
- Opportunity for promotion and career development.
- Competitive Income.
- Attractive Bonus’s Policy.
- Compulsory Insurances full salary (Social Insurance, Health Insurance, Unemployment Insurance) based on the Labor Code and PVI premium health Insurance based on the Company's regulations.
- 11 Public holidays based on the Labor Code, 15 Annual leave days based on the Company's regulation, 5-year-employee has 1 more annual leave day.
- Company Team Building Trip every year.
- Participate in other Company activities: Sports, Family Day, Children's Day.
- Training sponsorship programs: Securities certificates, Soft skills, Technical skills.
- Professional and dynamic working environment.
- Salary: Negotiation.

**Work Place**:

- Vietcap Securities Joint Stock Company.
- Floor 1, Vinatex Building, 10 Nguyen Hue, District 1, HCMC.



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