Solution Engineer

2 months ago

Thành phố Hồ Chí Minh, Vietnam Infobip Ltd Full time

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.

A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.

Help customers and/or partners understand the value of Infobip solutions and services
- Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
- Design new and innovative solutions to meet customers’ business needs
- Collect the technical requirements and design technical solutions and service integration plans
- Handle technical and security questionnaires
- Conduct captivating demos and POCs
- Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers
- Deliver comprehensive and precise technical documentation
- Configure/customize Infobip solutions to meet customer’s business requirements
- Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
- Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
- Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products

Contribute to internal initiatives and focus on continuous development
- Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
- Have an overview of market feature requirements and provide feedback to steer the development of products’ features
- Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

Job Requirements
- Bachelor or Master degree in computer science or technology
- Your technical know-how in networking, connectivity, programming logic, and APIs is considered advantageous.
- Your exposure to communications platform as a service (CPaaS) or software as a service (SaaS) is highly valued.
- You have a robust engineering background and a genuine passion for technology.
- You are an effective communicator: your the ability to communicate fluently with clients & colleagues alike in both English and local language.
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

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