Quality Assurance Specialist

4 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Overall responsibility for Quality Assurance in a department:

- Release quality related documents of local system to QM system of Bosch Service Solution (SO)
- Facilitate effective process / tools implementation / delivered quality
- Release the quality related data/reports to Dept and delivery service teams
- Perform/coordinate/facilitate the quality activities across department

QMM (Quality Management) operation focus:

- Maintain department monthly report (MSR) databases, repository folders, Process Databases
- Release Quality report (QMM MSR), Newsletter, system (QMS Release), Metrics baselines, etc
- Perform/Prepare data for analysis at Department level and lower if required.
- Coordinate the external audits/appraisals, training/seminar/workshop, internal
- Evaluate the waivers or Alternate Practices, Learning audits, CARs

Improvement journey:

- Support/Perform the Customer Complaint analysis, Client Feedback Handling tool tracking
- Support the baseline metrics at Department level and lower if required
- Support the Client Satisfaction Survey
- Support/Perform the process improvement / process harmonization with Clients (where applicable)
- Support/Perform CIP activities across department

Delivery Service focus:

- Quality Analyst for different services of department
- Perform Process Audits for services as per schedule

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- University degree or Engineering degree in IT, Computer science or related field
- At least 3 years of relevant experience in process quality, especially in Software industry
- MS Office experience and Reporting skill: MS Excel, Word, PPT, VBA
- Good English communication
- Data collection and analysis
- Customer service orientation
- Planning and organizing skill
- Internal Auditor, Quality Auditor skill
- Teamwork, Able to work with different stakeholders and get their commitment
- Patience, Working under pressure, Conflict management
- Experience on ISO 9001:2015, QMM, Project Management is an advantage

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất

Đại Học
Không yêu cầu

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